HERITAGE AIR AND HEAT LLC.
TX-276, Rockwall, TX

HERITAGE AIR AND HEAT LLC. Reviews

4.1 stars based on 133 reviews

Featured Comments:

• C

  Connor Pope

  5.0

  I have AHS Warranty and they referred me to Heritage for an A/C Rattling issue. We have an extremely old system so there were some really difficult to find parts but Heritage was able to get everything in and installed in a timely manner. Our technician Alfonso was a really nice guy and did a great job walking us through every step of the process. The support/call center was also very professional and I always received a call and text 30 minutes before a tech would arrive.

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  Response from the owner

  Wow! What a fantastic review. We REALLY appreciate you taken time out of your day to leave this review. I can not wait to congratulate Alfonso and the ladies in our office. They all work really hard and we appreciate them and customers like you! Thank you again!! Laura

• K

  K Hafiz PhD

  1.0

  They are completely incompetent. I have an AC and Heating split unit and American Home Shield (AHS) sent them. The AC and Heating unit was not working as a small 4 to 6 inch snake got fried on the mother board. All they had to do was to remove the fried snake and put in some Freon, which another non AHS contractor did and the unit works fine. AHS does a bad job in keeping these contractors. AHS said rodents are not covered. Shame on both the Contractor and AHS. It was sheer incompetence on part of both AHS and this contractor.

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  Response from the owner

  I do apologize you are not happy with the service provided. It is AHS policy that any claim has to be due to "normal wear and tear". We as a certified contractor with AHS must report exactly what we find. Once the report is submitted, AHS makes the decision on the repair. That does not make our company incompetent, it makes us truthful. Once your claim was denied, we could have done the proper repair, but as it was denied, you would have had to pay for the repair out of pocket. If another AHS vendor was dishonest and did the repair without reporting the facts, that is dishonest. We have been with AHS for over 15 years so I am not sure what you mean by AHS can not keep contractors. I am however grateful your issue has been resolved. Thank you!

• G

  Gary Stewart

  1.0

  HOLY H*LL where do I begin. I have had AHS since we bought the house 5 years ago. EVERY year they send a tech out as it is not cooling. EVERY year they put 3-4 lbs of freon into the system because of a leak. AHS will NOT have them fix the leak just okay to put 3-4 pounds of freon into the atmosphere every year. I got tired of the game and cost of yearly outpour of money ($75.00 for service call and $80-$110.00 yearly for freon.) AHS only pays $10.00 per pound. So i had them install a new Ruud system inside and out on Friday 6/5/2020. They cut open the freon lines and vent 16lbs of freon into the atmosphere. They installed and left. it was 80 degrees in the house, we waited for it to cool. it dropped 1 degree every 4 hours @ 3:15am it got to 72 degrees, at 4:20am the unit stopped working. DEAD. Called to Herritage, said it would be Monday. I said " OH H*LL NO it won't. I just spent $ 8,000.00 with you, get someone here today! (remember the $ 8,000.00 it will be important to the story.) Tech arrived. It blew a 3 amp fuse on the circuit board. He replaced it with a 5 amp fuse. NOW I am concerned. The circuit board was designed from the manufacturer for a specific rating of fuse to protect the board and you. You cannot just replace it with a higher amp fuse. Tech said we replace the 3 amp with 5 amp fuses ALL the time. Puts fuse in it gets hot and blows again, now he checks the wiring. says wiring is shorting out somewhere and his guys will have to pull new wiring on Monday. ( Everything is Monday!! ....there is a reason to put you off 3 days. You cant cancel the contract after 3 days) he gets the unit turned on and again it is not cooling....why you ask? When they replaced the inside and outside units they never vacuumed out the ambient air, to be able to fill the system with the proper amount of freon. ( ABSOLUTELY HAS TO HAPPEN). so I get to looking at the install, to see if the ducting is even connected in the attic. that is when the horror descends on me. The drip pan is tilted back and away from the drain, it will NEVER drain water out of the attic, it will all pour onto my ceiling. Secondly The electrical Wiring that supplies the electricity to the attic unit was left dangling and rubbing on the punched out hole, not even secured, After a small amount of time it will rub through and cause a fire. Now the unit they installed was a Ruud 3 ton 16 Seer unit inside and out Price is $2,162.00 for just the units. or $3,890.00 installed from a reputable company. They charged me $8,000.00 and if I paid cash, check or credit card it would only be $7,000.00. Double the price of anybody else. We canceled the contract on Saturday and had them pick up their equipment. We had Conover Heating & Air install their recommended unit. They installed a 3.5 ton American Standard. They turned on the unit at 1:30pm and at 5:15pm my teeth were chattering and had to turn it warmer. It maintains the set temperature perfectly. I can set a temperature down 2 degrees and 15 minutes later it is at that temp. I am glad I decided to check their work, I may not have a house or my life at this point if i didn't... Run from this company....your life might depend on it.

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  Response from the owner

  Mr. Stewart, Although most of your "story" is exaggerated and mostly false, we truly regret we were unable to satisfy you as a customer. We are human and unfortunately, make mistakes. However, we will ALWAYS do whatever it takes to correct any problems. We did have a few issues with an install crew we have since terminated. As soon as we were aware of the issues on Saturday, we assured you several times we would be out Monday with a supervisor to resolve the issues and inspect the entire install. We also made you aware we pull permits that are required on every installation which enables the City inspectors to verify there are not any safety issues that are missed or overlooked. We do wish you well and are happy that you have all of your A/C issues resolved. Thank you, Laura (Office Manager)

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