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This page contains information related to Hercules Industries in Chelsea, El Paso, TX which locates nearby. You can discover detailed information of the hvac repairing service like opening hours, addresses, phone numbers.

Hercules Industries in Chelsea, El Paso, TX | HVAC Near Me

On Wednesday 4.13.22, shopped for furnace filters and the price was very reasonable $4.56 which I found to be a Great Bargain!

The service here is the worst. The guys at the counter seem like they get bothered to help you. Their attitude is the worst I've seen. They are always in a bad mood and that reflects their service. They give you the wrong parts, you can be standing right in front of them and they won't attend you. Don't go here.

Good customer service Ernie was polite and courteous

We have an account with them and usually we spend about $2500 to $3000 every season. Today, I went to buy 2 a/c motors but I didn't know how many speeds and the sizes of the motors and my maintenance guy wasn't available for me to call him. After waiting in line 20 minutes, when it was my turn, I asked the customer service rep to look up the history of our purchases and to give the same motors that we usually buy. He claimed that their system didn't show that information which was weird because 3 months ago when I went to place an order for $2,800 they were able to get me that information right away without hesitation. I just got the vibe and feeling he didn't want to bother and I just left.
However, our company has 20 other properties and most of them have an account with Hercules, I'm just going to give this information to the general manager and remind him that we have many other options, maybe is time for a change.

It was an interesting experience.
Pros: they know what they've talking about and go above and beyond to help you.
But now the cons: Extremely helpful over the phone but in person it's a bit hard to get attended correctly. They jump from customer to customer and so it leaves you waiting a lot longer.

Hercules Industries
Chelsea, El Paso, TX

Hercules Industries Reviews

4 stars based on 271 reviews

Map & DirectionsDirections

Nearby HVAC Companies in El Paso

Hercules IndustriesChelsea, El Paso, TX

Hercules Industries Reviews

4 stars based on 271 reviews

Map & DirectionsDirections

Nearby HVAC Companies in El Paso

Hercules Industries
Chelsea, El Paso, TX