Heartland Heating & Cooling
Miehe, Grimes, IA

Heartland Heating & Cooling Reviews

4.6 stars based on 108 reviews

Featured Comments:

• C

  Cynthia & Chris Clark

  5.0

  Heartland Heating and Cooling installed the entire heating and cooling system for our new construction. So far everything is great. They even reached out and helped with our product registration so that we could get the manufacturers warrantee.

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  Response from the owner

  Thank you so much for your review. We are delighted that your happy with you system. Please feel to contact us with any questions or needs for service in the future!

• J

  Jeff F

  1.0

  I recently purchased an older home in Des Moines, IA and invited my elderly parents to move into the lower level & convert it to a Mother-in-law suite. Since both my father & me are disabled America Veterans & find it hard to do things are selves any more I called my Son-in-law in Nashville, TN who is a certified HVAC installer himself he told me the best systems on the market are the Mitsubishi Mini-splits. He said there a little more pricey then the others but well worth the extra $$. He referred us to a Facebook ad about the Mitsubishi Mini-splits & said at the end there be some Factor Certified companies for you to call. My father & I watched the short fb video & thought this is exactly what they need. There where 2, companies listed; Heartland Heating & Cooling in Grimes, IA & Dayton Heating & Cooling in Urbandale, IA. My father & I chose Heartland because they seemed the bigger company of the two. BIG MISTAKE! Heartland installed a 20,000 btu Mitsubishi compressor & two Mini-splits excerpt the compressor blocks my side driveway & both 6,000btu Mini-splits are in my parents bedroom so now their bedroom is like a sauna and the rest of their house is like an Ice Berg! They did some other work for us, like cut a 4’ round cold air return about 10’ down from the ceiling on my WOOD wall! The ducting for the return was flexible tubing instead of solid aluminum. When I called about the way the system was installed I heard crickets from Heartland. When I called about the white cold air return I was told “ buy some brown spray paint”! I am so frustrated with Heartland & this Mitsubishi system I just want it taken out & reinstalled correct! Heartland did the job the easiest way with NO regards for my parents at all, except they wanted their $6,500 for a poor job! David I told you when you and etal where at my home that my 89-yr old Korean war veteran father wrote two letters to Heartland & Mitsubishi electric American headquarters in Suwanee Georgia so you did NOT by accident get that letter you’re talking about. You claim in you response that your company responded to all our requests which is untrue. Mitsubishi Electric contacted my father 5-times over 2-months via email, phone & us mail, nothing form heartland until me first online critique of heartland’s work. You say customer service but while you and all where at my house NO asked what I wanted! Or what a solution we could come too. Instead from the onset of this meeting you told me You would “be doing most of the talking in this meeting.” Why can’t you listen? You’re right the Mitsubishi Mini-split is installed fine that’s not my beef; except for the driveway, I’m not a expert in HAVAC, you’re company is so even though I suggest where the mini split could go it’s not where it should be for my parents comfort. My 89-yr old Korean war veteran father, and 85-yr old mother of 5 children home will not be livable come winter because of where the mini heads are placed. My father paid good money for a system that doesn’t suit their needs; though it could have, have you‘re expertise ever came into play! So no I will not remove my post because did you ever ask me what I wanted? NO!

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  Response from the owner

  In response to this Jeff our technicians and Mitsubishi representatives have been out and reviewed our work which whom all of which believe that it was a job well done. When we completed the job you made no statements of being unhappy and you also paid with no complaints. We accidentally received a complaint that you intending to go directly to Mitsubishi from you a month or so later saying we are unresponsive to your complaints. Which is untrue, we have been nothing but responsive to your complaints including our visit out today with the Mitsubishi representatives. We would appreciate now that our team members and Mitsubishi have confirmed this job was done correctly that you please remove your review. Thank you.

• M

  Me Too

  5.0

  Had issues with my ancient furnace a year prior. They came and fixed it then. A year later and it was time to replace it as it had finally given out. From initial consultation to completion- all staff, servicemen, and salesmen were knowledgeable, friendly, professional, and helpful. They did a great job all the way around. The follow up after the work was completed has been great. They were recommended by 2 others I know and it's been money well spent. Quality, consistency, and professionalism at Heartland all the way around! Highly recommend! I had 2 other well known companies -during the years time -come to give estimates and check out my furnace as well, and Heartland- was the only decent, honest, educated, fair priced company!

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  Response from the owner

  Thank you so much for this amazing review! Glad we could help!

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