Head's Heating & Air Conditioning
Davis, Theodore, AL

Head's Heating & Air Conditioning Reviews

4 stars based on 91 reviews

Featured Comments:

• M

  M Gaut

  2.0

  I called Heads this morning because my heater stopped working. I checked the breaker at the unit and at the main panel. I also checked the thermostat. I was told there would be a $79 charge for the service call and to diagnose the problem, which didn't seem unreasonable. The company came out promptly. The service technician was professional. As it turned out, there is a third breaker to the unit outside the home. The breaker had tripped. He flipped the breaker in the unit worked fine. My complaint is that they charged me $133. He did not tell me it would be an additional $54 to flip the breaker. I did not authorize the additional charge. I spoke with him about it and I called the office. Neither of them were willing to compromise on the amount charged. I'm tired of being ripped off by companies just because they think they can do it. I would not recommend this company

• S

  Sue Hayden

  5.0

  We live in a 2 year old home, there was no way I was calling the contractor who installed my unit because they did numerous things wrong. I filled out website contact forms for several local heating and AC contractors, I got 1 response and that was Laura at Heads Heating and Air, and it was the next day. They came out, walked thru stuff with my Hubby and we are so pleased...we signed a maintenance contract with them. Professional, knowledgeable, on time, and get it right.

• s

  sarah J

  1.0

  We had been using Heads for the last several years for AC maintenance and always thought highly of them until this past May. First my in laws had an AC issue at their rental and were told by the contractor for Heads that the unit was old and needed a new part but he wouldn’t invest in the part because the unit was so old and it would be $6900 for a new unit!! Or replacing the part would be $800 but the couldn’t guarantee it would last. They weren’t prepared to spend that much and went with the replacement part and it’s been fine. Then not a week later our AC stops working after only 8 years… we had them come out and we were told the compressor was burnt out and we’d need a new for $4900… I said wait a minute you told me the other day my in laws was going to cost $6900 my unit is bigger and it’s going to be $4900 just for the compressor??? Then he began to explain that was for their inside and outside… he said If we had to replace your inside it would be over $7000… After he left I’m thinking that still doesn’t make any sense.. so the next day my contractor who does construction projects for us was here working and I told him what happened and he said they’re trying to rip you off you need to call this other company. I know the owner and he is honest and will take care of this for a lot less than that. Sure enough I called them out here and they replaced the unit with a warranty on parts and labor for $2600! It was very disappointing as we used them for many years and it’s just disconcerting that they would try and take advantage of people this way and I wouldn’t want anyone else, especially with no way of being able to afford it, to go through this.

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