Hays Cooling Heating & Plumbing
16th, Phoenix, AZ

Hays Cooling Heating & Plumbing Reviews

4.9 stars based on 948 reviews

Featured Comments:

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  debbie freeman

  5.0

  We LOVE Hays. They have excellent service and are always available. We bought our Trane Heat Pump from therm. To keep our unit working correctly we have two preventative maintenance services a year at a VERY reasonable cost. Recently when we thought we had an issue, Tech Richard Rustin came out and did an extensive look to see if the concerns we had about recent unit behaviors was typical or a problem. Everything was fine, but Richards due diligence was amazing.

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  Response from the owner

  This is awesome to hear Debbie. Thank you for taking the time to leave the great review!

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  Nick Boyarsky

  5.0

  If you don't want to read this whole long review, I'll just say this; hire these guys, you won't be sorry. Our home is over 35 years old and as an "older" home (by AZ standards) has some issues. We noticed what looked like what might be potential water leaking through an upstairs drain to a downstairs ceiling and based on other issues with the home we'd had, assumed the worst. We called Hays based on a recommendation from a restoration company we'd worked with for a previous issue. Hays schedule us for the soonest appointment they had which was the next business day. The next morning their tech was able to finish their previous appointment early, so Hays called to ask if they could come earlier. This might seem normal, however after having many home visits lately between flooring, roofing, and other repairs and upgrades to our home, it's become clear "time windows" don't mean anything to most companies anymore, they come when they want whether it's early or late and they rarely give you updates without you calling to ask where someone is. Not Hays. They asked if they come early, not just showed up. There was no pressure either way which was refreshing to say the least. Once their tech arrived he was very thorough in checking both the area we were worried about downstairs on the wall/ceiling and the shower/tub we thought the leak might be coming from. The tech tried his hardest to find a reason to do the job but at the end of the day put our minds at ease that there was no detectable water leakage. Not only did the tech spend the time and explain all of this to me, he went above and beyond showing me the movement of water through our water meter, and even after realizing there was no water running through our inside pipes when nothing was supposed to, he did the same for our irrigation and gave me recommendations on how to make sure that wasn't happening. He didn't need to do this, he could've left and been on his way, but he wanted me to have all the info I needed. For me and I'm sure most others, the worry is always "will I be taken advantage of by these guys" when you bring anyone out to look at or fix something in your home. This tech could've easily convinced me there was a need to tear apart walls, and start the money "meter" running so to speak. Instead he was upfront, honest, and very very helpful in explaining why he didn't see a need to do so. If my tech is anything like the rest of this company (and I'm betting he is), these guys are trustworthy and professional, you should hire them.

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  Response from the owner

  Thank you so much Nick for the review! We pride ourselves in taking care of our customers and doing the right thing. We appreciate your amazing review and kind words about our entire TEAM! Please feel free to contact us if you need anything at all. Don't forget we also do HVAC and we LOVE Google reviews and referrals

• J

  Jerry Chamberlain

  5.0

  I've been a long time customer of Hays because they always arrive on-time, provide a wonderful service experience, and keep the costs reasonable to the work effort required. Jason B., on the plumbing side of the business, is our go-to resource for everything related to water, sewer, and gas systems in our house - he's incredibly kind while also getting things done right the first time. I'd highly recommend Hays for your plumbing needs.

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  Response from the owner

  Thank you Jerry so much for the kind words and awesome review of Jason and Hays! We appreciate your business

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