Hanna Heating & Air Conditioning
West, Wichita, KS

Hanna Heating & Air Conditioning Reviews

4.4 stars based on 108 reviews

Featured Comments:

• K

  Katelynn Hagemann

  1.0

  Our furnace went out and our home owners contacted this company for a bid to be completed. It was initially scheduled on a day and time that was not accommodating to our work schedule. We called to reschedule this and initially when I spoke with Renee about 3-4 weeks ago she seemed very annoyed and was not pleasant on the phone. She seemed frustrated that we needed to reschedule a time that accommodated our work schedule/lives. We were able to reschedule this for today and informed them at the time of the initial call that 4 would work best for us. Coordinating with this company has not been pleasant. Fast forward to today, we experience miscommunication and unprofessionalism on Renee and the office managers part. They were very rude and seemed to place blame on us that we missed our appointment due to the fact that we were at work. They called my husband, my husband told them 4pm. They informed him that they had a guy in route. We scheduled for after work and verbalized that we had this need initially so I am not sure why they thought 2 or 3 or whenever they got here would work. We were never told initially by Renee that they do not do set times, and only can confirm an arrival time in either am or pm. When I asked why this was not initially conveyed to us, she told me she did not have an answer and made a very unprofessional comment to me. Overall, I can relate In dealing with upset customers and can take fault in my own actions, however, how I was spoken to by these women was extremely rude, unprofessional, and if I was you I would make sure you just take the day off if you go through this company because they obviously don’t care that their customers are often renters and who work during the day.

  ---

  Response from the owner

  Hi Katelynn, We are very sorry you had this experience. As far as the timing of our appointments, we do our best to give our customers a window of time (ie. Morning, afternoon, etc) for their appointment. We cannot guarantee an exact time as we do not know what our technicians will run into on the calls before yours. Thank you for bringing your experience with our staff to our attention. We take customer service very seriously. We are addressing this issue with our staff and will learn to become better. Again, I apologize for your experience.

• J

  Jason Robertson

  5.0

  Jason came out to our house to quote for a new hvac. He had a quote and stock availability within minutes and had the best price. UPDATE!!! Unit that was suggested has worked out great. We are already seeing a reduction in gas usage. Installers were great. Very professional. Tidy and courteous. Awesome experience!!

  ---

  Response from the owner

  Awesome! Thank you so much Jason. We appreciate this review and recommendation!

• b

  brandon hummel

  5.0

  Called to have my furnace looked at. They had a technical technician out the same day. He was professional and very respectful the whole time, as well as explaining how to diagnose and explaining the problem. Would recommend to anyone who's having HVAC issues.

  ---

  Response from the owner

  Thanks for the review Brandon! It was our pleasure!

More reviews (7)