HAJOCA Lancaster
Fruitville, Lancaster, PA
- Phone:
- +1 717-299-3611
- Website:
- https://www.hajocalancaster.com/
- Address:
- Parts Counter & Wholesale Inside Sales, 1418 Fruitville Pike, Lancaster, PA 17601
- Hours:
- Saturday8AM–12PM
- CLOSED
- Reviews
- Map
Services
HAJOCA Lancaster Reviews
4.5 stars based on 42 reviews
Featured Comments:
C
Camden Hess
5.0
I came in knowing almost nothing about plumbing. I worked with Ray and really appreciated how patient he was with my inexperience. He helped resolve the issues I came in for and was very friendly. Thank you, Ray!
J
Jessica Warick
1.0
Very rude service. Asked about a part and they responded “we don’t carry that shit”
Response from the owner
Jessica, I am absolutely horrified to hear that you had this experience. That type of behavior is not indicative of what we stand for here at Hajoca nor is it acceptable. I sincerely apologize. I would love to speak with you further, so that I may get to the bottom of this. I am really hopeful that you are able to take a few minutes so that we may speak about what happened. Please give me a call at 717-299-3611 and ask for Chris or you can email [email protected].
B
B Willy
1.0
Do not go to this place! You’d expect the way the economy and business is now they’d be more welcoming. The guy at the parts counter was a jerk, told me he didn’t have what I needed and walked away. I went to APR down the street and they atleast looked up parts diagrams of my model to try and assist. Go to APR!!
Response from the owner
Hello B Willy, Thank you for taking the time to leave a review. We apologize that the customer service experience you received was not a reflection of what we strive for here at Hajoca -Lancaster. We make it a point to be known for customer service, so this situation caught us a little off guard. Would you mind reaching out to me directly at [email protected] with more details about the situation? Any more light you could shed on what happened would be much appreciated and would help us address the situation and employee appropriately. I look forward to hearing from you!
More reviews (7)