Haire Plumbing & Mechanical Co, Inc.
Winslow, Fayetteville, NC

Haire Plumbing & Mechanical Co, Inc. Reviews

3.8 stars based on 87 reviews

Featured Comments:

• W

  William Ramsay

  5.0

  Was able to get same-day service for something that I wouldn't necessarily consider a full emergency. Job went from a simple repair to a replacement when the water heater was found to have more issues than anticipated, and I made the choice to replace it for safety reasons (damaged wiring). They were able to source a new water heater and have it delivered with no notice and installed same day. Couldn't have asked for better service.

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  Response from the owner

  William, thank you for leaving us a review. We pride ourselves in providing the best and quickest service we are able to.

• S

  Stephen Wheeler

  5.0

  Haire was ver responsive and quick to fix our issue with a clogged drain line. The tech that came out was very polite and cleaned up there mess.. I highly recommend them for plumbing repairs

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  Response from the owner

  Thank you Stephen for the review and recommendation! We strive to provide 5 star service to all our customers.

• C

  Charles Ansin

  1.0

  $431.00 to replace an ABS P-Trap under my tub ten foot from my crawl space entrance! I was told that the service call was $36.00 and the repair would run $110.00 per hour afterwards! I was told that an estimate for repairs would be provided. Instead, two technicians (both very polite and professional) repaired the issue without advance warning or estimate! (First Issue) (Second Issue) Worse case scenario, cut the ABS "T" out and use no hub bands to reattach a new one. Insert a 2" inch piece of ABS in the side port and then reattach the newABS P-Trap and connect to the existing basket strainer! Why was I charged $150.00 in parts to complete this repair. Parts being marked-up is expected nowadays! I completely understand and get it! It's how these businesses survive! A minimal repair in the best interest of the customer would not of required the parts utilized. I had no problems with sewer gases entering my home prior to the leak discovery. The repair was topped off with a new studorvent. Was there a studorvent already present? If so, why wasnt it reused? If not, the pipe attached to the top of the "T" should have already been tied into the stack and subsequent venting! I can ultimately respect a technician's decision to utilize a material other than the original ABS (which is what occured) but I am bothered that a new vent was utilized when one already existed! This is why an estimate for repairs should have been provided. (Third Issue) Labor for two technicians! I was told $110.00 per hour. At no time from initial call to you owe $431.00 was I told that it was $110.00 per hour, per technician! I would have told this business that I would not be utilizing their services had I been notified of the labor amount involved! When I called to complain, I was told by a female attendant that this should have been implied! Implied means there should have been a reasonable expectation before repairs began. I was never told two technicians were going to be dispatched! This business didn't bid for the job or provide an estimate that revealed all applicable charges! An automobile shop charges $115.00 per hour. Do you pay them $230.00 per hour because two technicians collaborated on the repair! If this job was bid on and I accepted their terms, I wouldn't have a word to say! This is not a very good business model! I will enthusiastically go out of my way to make sure others know about my experience! I was not looking for a free or cheap repair. If I was, I would of hired a Craigslist special. What I was looking for was an honest and fair repair! One where I was involved in the decision making process at any point before "you owe".

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  Response from the owner

  Charles, we've read your review and have taken action.As we were unable to reach via phone or email, we have sent a letter to you.

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