air-pro-master-f309b3ce

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Air Pro Master

sahara-air-conditioning-heating-inc-95139f4a

Usually not busy

Usually a little busy

Usually as busy as it gets

Usually not too busy

Sahara Air Conditioning & Heating, Inc.

rebel-refrigeration-ac-plumbing-cdf8f10f

Rebel Refrigeration, AC & Plumbing

hvac-pack-heating-ac-repair-9ae0dbf4

HVAC Pack heating & ac repair

This page contains information about Hacienda Air, LLC in Oakey, Las Vegas, NV which locates nearby. You can discover information of the hvac repairing service like opening hours, addresses, phone numbers.

Hacienda Air, LLC in Oakey, Las Vegas, NV | HVAC Near Me

Nicholas was very prompt and professional.  Also very thorough and explained everything very clearly.  He was very polite and well-spoken and friendly.  Have been using Hacienda for several years and would highly recommend them.  Their maintenance agreement is great!

I have been using Hacienda Air for several years. We like Ryan Lum and request him for each service visit. He is knowledgeable and profesional.   I like the service program where I receive two visits a year to check out the air conditioner and the furnace. In Dec 2020 I made the decision to replace our air conditioner and furnace through Hacienda.  The crew did a great job!

Both my wife and I are totally pleased with the company and our service guy, Ryan Lum.

Joan and Vincent Colucci

Nick was very professional and very friendly. Checked the furnace thoroughly. I have used Hacienda Air for years. Ryan Is very honest and pricing is very competitive in the market.

The technician from Hacienda Air was scheduled through my property management company Cortis. I spoke on the phone with the dispatch whose name was Nina and she told me the technician will be coming next day at noon. Next morning right before noon I called again just to make sure the tech is on the way, but this time Nina claimed that the technician is actually coming in the window between 12 and 2 pm, which she never mentioned in the first place and I already planned my day around that 12 o'clock appointment, and had to cancel things I planned for the rest of the afternoon. Around 1:30 pm I called again to get the update on the status, she informed me that the technician is tied up on the other side side of town and now it looks like he won't be coming before 3 pm. Needless to say there was no one apology for misunderstanding and no sense of importance of other people's time. When I expressed legitimate discontent  about the having to wait for 3 hours beyond the scheduled time, Nina said that their company is not obligated to service me in any way and the technician is merely coming out to give the second opinion about the AC unit. Before I was ready to say something she hung up the phone. I wonder who are the people they ARE obligated to service. Their technicians might be top-notch specialists, but this specific dispatch Nina, has no idea what customer service is and simply shouldn't be at the front lines.
Note: This review is about my experience with the dispatch of the company only. The technician finally did came out and seemed knowledgeable. My property manager however decided to go with another contractor, which I'm sure had something to do with the attitude of the dispatch among other things.

The tech was very professional and knowledgeable.  He informed us numerous times on what he was doing and gave us options.  I would gladly recommend him to others and use their services again.

Dear Michelle Holmes,
It was a pleasure serving you and your family. We really appreciate you taking the time to share your feedback and being so open with us.
It's something we've worked hard on and we're pleased our efforts resonated with you.

Hacienda Air, LLC
Oakey, Las Vegas, NV

Services

Hacienda Air, LLC Reviews

4.4 stars based on 14 reviews

Map & DirectionsDirections

Nearby HVAC Companies in Las Vegas