Habegger HVAC Distribution Inc
Duquesne, Duquesne, PA

Habegger HVAC Distribution Inc Reviews

3.9 stars based on 11 reviews

Featured Comments:

• B

  Bill Jakub

  2.0

  I was refered to this company by our local hardware store owner. He said this company is local and hes not a contractor so it was easy and they helped him out in picking the right furnace for his house on his info. Today I did what he said went to the store told them the info and what I was looking for since I wanted to help a locate storefront out. Then they asked if i was a contractor and I said no and they started to be rude and tell me they are not aloud to sell to non contractors. Well I have proof they did and they asked me to leave. I am said to say in a time like right now we need to help each other out and not push them away. I wish them the best and as I can see they dont do well in the customer support.

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  Response from the owner

  Bill - we are sorry you had a bad experience at one of our stores. As a HVAC distributor, we do only sell to the heating and cooling trade personnel. I'm not sure about the experience of the person who referred you to use, but that would not be normal. Unfortunately because there are so many variables that go into selecting the right heating and cooling equipment, you would really want someone to do a load calculation on your home along with measurements, factoring in your windows, the direction your home faces, etc in order to ensure you're selecting the correct system. Because we don't provide those services to the general public, our customers are who take care of that service, we wouldn't want to tell you something and have it be incorrect because we don't have all of the information. We would be happy to provide some dealer contacts to you that can ensure you get the best information possible. If you'd like to reach out to me, I'd be happy to pass those along to you. Feel free to reach out to me at [email protected]. Thank you.

• K

  Kathryn K

  1.0

  My HVAC company ordered a party from Habegger. Habegger failed to deliver the part in a timely manner, could not provide a tracking number for a direct ship, and insisted that their system was not sophisticated to look up an order by customer name or PO name. After insisting that it can be done because the HVAC guys had just called, the sales person “magically figured it out once I got the HVAC company on the line. When they said that after having the order for 6 days they still didn’t have a tracking number, and I insisted that I will wait on the line for them to call the mfg to get that information, the associated said she was no longer going to talk to me because I’m not the customer despite the fact that I am the customer and the HVAC conpany was ordering on my behalf and the HVAC conpany was on at the start of the call to ensure this all went well - which it didn’t. After that employee hung up on me when I asked to speak to a manager, I called back in again with the HVAC conpany and was told now they once again “magically figured it out” and now have a tracking number but they won’t provide it. Not worth the frustration. They don’t care about the customers, don’t follow through on orders, and are down right rude and disrespectful. Take your business elsewhere.

• M

  Matt Bovee

  5.0

  Always helpful and pleasant. They are wholesale only, though, so you do need a commercial account to buy HVAC products here.