H & H Heating and Air Inc.
Pairgin, Bristol, VA

H & H Heating and Air Inc. Reviews

3.7 stars based on 10 reviews

Featured Comments:

• C

  Christenia Taylor

  1.0

  If I could give this business 0 stars I absolutely would. If I had it to do over again I would have went with ANY other company. DO NOT I repeat DO NOT waste your time or your money calling this place!!!! My brand new still under warranty heat pump was installed September 18, 2020. My brand new still under warranty heat pump quit working November 24, 2020. I called the office and because there is never anyone there had to leave a message. I called the owner / manager's cell phone and his voicemail was full so I sent him a text message. I asked him to please respond so I at least would know he got my message. He actually did respond and HE set up and appointment to come on Wednesday the 25th personally to fix my heat pump. My husband works second shift and has to drive over an hour to and from work so he would need to sleep at some point on Wednesday to go work that evening. I explained this to him and he said he would be at my home between 9:30 and 10:00 on Wednesday. My husband waited for him and when 10:00 came and went he tried to call and text the owner to make sure he was still coming. The owner neither showed up or even called to say he couldn't come and because we were still hoping he would show up my husband didn't go to work so he missed an entire day without pay. I texted him several times through out the day asking where he was telling him my husband was going to miss a day of work without pay and he never responded to any of my texts. We had to find someone else to come and fix our brand new still under warranty heat pump. And to make matters worse we had to pay $350.00 to have it fixed. Come to find out it was wired completely wrong so the new guy had to rewire the entire unit. Angry doesn't even begin to explain how I feel towards H & H heating and cooling!!! I paid almost $4000.00 for this heat pump which is the ONLY reason I went with this company. Everywhere else was a lot more. My neighbor was the one that recommended the company because they had to have their heat pump replaced as well. After speaking with them this past weekend I found out that their heat pump did the exact same thing and the guy that fixed theirs had to completely rewire their unit!! Save your money, go with ANY other company. DO NOT waste your time!!! I will never and would never recommend this place!!! I don't understand or see how it is still in business!!! The only good thing to come out of this mess is we did find someone to call on if we ever need anything for the heat pump again because it will be a cold day in haydes before I give H & H heating and cooling another dollar!!! Horrible, horrible place of business!!!

• D

  Debra Stout

  1.0

  H&A unit broke down after only one year of use..we have tried to contact H&H heating an air but no one will return our call..spent $5000 for this pile of junk. It may not be wired properly..we may be seeking legal action if we can't get any response from H&H..😒

• C

  Christy Roberts

  4.0

  Definately pays to have a trustworthy company keeping us warm this winter.

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  Response from the owner

  Thank you, very much and have the best holidays and happy new year!

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