GVEC Air Conditioning & Heating
Curtiss, Schertz, TX

GVEC Air Conditioning & Heating Reviews

4.8 stars based on 281 reviews

Featured Comments:

• D

  DENNIS CASTRO

  5.0

  I called GVEC to repair my failed unit. They dispatched a technician within hours. Adrian Martinez was the technician that came out to repair our AC unit. He was helpful and explained everything he was doing. Unit repair and covered under warranty. Extremely satisfied!

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  Response from the owner

  Hi, Dennis! Thank you for taking the time to rate us and give your feedback. We're glad to know Adrian delivered a great GVEC experience for you. He's a valuable and knowledgeable member of our team who shares the GVEC focus on customer satisfaction.

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  Carmen Valdez

  5.0

  The installers were awesome! They quickly resolved the issue er were having. They got off to a late start but the job got done. We can tell the difference in the new unit that was installed. We would definitely recommend them.

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  Response from the owner

  Hi Carmen, thanks so much for taking a moment to rate your GVEC customer experience and for letting us know that we did a great job for you!

• s

  samantha taylor

  1.0

  We used GVEC to install a new AC unit in our home, which replaced the 10 year old unit that came with it. Initially, the service was great. However, it declined pretty quickly about 6 months in. Our unit was installed in May 2019 and has not been working quite right since. For nearly 2 years, we have been trying to get GVEC to fix our brand new unit that we paid $10,000 for. We have had countless AC techs come out to service it and take a look and none of them know how to fix it. One of those techs also did something and forgot to put a part back or take a part off (idk as I’m not familiar with these things) but right after they left and had fiddled with the unit, our ceiling began to leak which caused water and paint damage to the ceiling itself. They only came to undo the damage directly related to the unit itself and never offered to take care of the ceiling damage which was a direct result of their negligence. That’s besides the point, though, as that is minor compared to everything else. As I said, all of the techs that have come out don’t know how to get the unit working properly again. We were told we needed a new part, and as one reviewer mentioned above, went through the same process of waiting and waiting on the warehouse and then an available time to come out, which totaled several months when all said and done. When the tech finally did come, it turned out we didn’t even need that part and that they ordered the wrong part and someone would call. No one ever calls! Then someone else came and told us we don’t need a part but that the zoning board was messed up…another tech told us our unit isnt working as efficiently as it should be. They all say something different, but the one constant is that it’s screwed the heck up. The last we heard, the superintendent himself would come to our home to figure the issue out. He never came and when we called to follow-up, we were told that he is no long with gvec. As a result, the process started over again and that someone would be in touch. Guess what? No one called! Our electricity bills for the last two months have been over $600 and more expensive than they ever were with our old unit since we’ve had this new unit installed. My advice would be to stay as far away from this company as you can. They take advantage of their customers and refuse to provide the service you pay for. We have a $10,000 piece of junk in our attic that will never work properly until we get a new one or pay another company to fix or replace. Just remember, 2 years! It’s insane that we still have no resolution after all this time.

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  Response from the owner

  Hi Samantha! Thanks for rating us.

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