Guyette Air Conditioning & Heating
Sunset, Iowa Park, TX

Guyette Air Conditioning & Heating Reviews

2.9 stars based on 15 reviews

Featured Comments:

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  Natasha James

  1.0

  The employees are friendly, not sure if they know what they’re doing. The owner is very rude! I file a claim with my home warranty and they come out and can’t figure the problem out. As they are trying to figure out the downstairs unit they cut my sensor wires to the upstairs. I called to tell the owner and he said that’s not his problem and to file another claim. So I file another claim, suppose to come out the next day. I get a call from one of the employees saying they are on the way. Five mins later the owner calls and said he’s not certified to work on my carrier units. So why the hell we’re out at my plane to began with!! Do not use this company!

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  Rheanna McKee

  1.0

  Company was sent out by my home warranty. After one technician supposedly fixed my AC after finding one issue he left without ensuring it was indeed fixed. More than 5 hours later the temperature began to increase again so I called to have them recalled to complete the job and Russell called me. I told him the issue and he stated that he already knows what was done, when I proceeded to tell him that it did not fix the issue he rudely interrupted me stating that it takes one hour to decrease the temperature one degree in this heat and that I haven’t given it long enough. When I finally got him to hear me say that it had never cooled down and was beginning to get warmer he tried to get me to go outside to check wires and attempted to tell me what they should be until I flat out refused and told him that I would not do a job that they were paid to do he just stated that they “would try to make it out tomorrow and hung up”. The entire call was infuriating as he acted like I was ignorant, unreasonable, and that he wasn’t responsible for following through with the repair that they were contacted to complete.

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  Clinton Tucker

  1.0

  Called on coldest Saturday of the year and heater was blowing cool. Guy couldn't of acted any less interested in coming out. Never call them again. If you don't have access to parts then don't say open 24hours. Called another 24 hour service and came out and fixed it right away.

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  Response from the owner

  I told him it was overtime and I could send someone out but could not guarantee we could fix it today because supply houses were closed. He hung up. Was just trying to be upfront.

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