Guy's Air Conditioning and Heating
1485, New Caney, TX

Guy's Air Conditioning and Heating Reviews

4.5 stars based on 103 reviews

Featured Comments:

• J

  Jade Epstein

  5.0

  Logan and Dwayne did an amazing job they were beyond professional! They both were very nice with all and any questions I had. My house has never felt so cool before and the work done is beyond professional. They cleaned everything up and double checked everything. I also really liked that we were able to finance through the company and Mr. Chad was very informative about the whole process. Guy’s will now always have our business!

  ---

  Response from the owner

  Thank you for the kind words for Chad, Logan, Dwayne, and our company! We all aim to please here at Guys AC.

• b

  bobbie clayton

  1.0

  This company was hired through Homedrpot 10 years ago to install a full HVAC system including air ducts. I recently moved back into the residence and had this company that was on maintenance agreement for 10 years possibly 11 to conduct its biannual inspection. Upon my occupancy, I called the company because I noticed a number of things that were not working with the system which should have been taken care of doing the maintenance of the system. One duct/vent was not working and the inside unit was leaking. During the first visit, the personnel didn’t even look under the house to determine where the leak was coming from so he had to come back out and he did not document that I said one of the vents was not blowing. By the way it was the middle of ithe summer. Although I requested them to repair whatever was necessary they did not return to repair and I called them for two months asking why they did not come back to repair what was indicated in their inspection. no return and no response from them. I find it troubling that a company that installs such equipment is not willing to maintain and repair the equipment and as to customer service, it is very poor. I informed the company that I would make this review and was told go right ahead. I would not recommend this company for anyone and more importantly Homedepot should remove them from their contracting HVAC equipment.

  ---

  Response from the owner

  Thank you for your feedback. It is always our intention to provide the best service to our customers, and we are sorry that your recent experience with us did not meet your expectations.

• D

  DRP W

  5.0

  Love love love these guys!!!! They came in behind a company that got it all wrong, and got it all right!! I am a happy camper! I will keep using them! As a matter of fact, I signed up for the Gold Plan TODAY! Don’t think about it… call them now!! Thanks

  ---

  Response from the owner

  Dear DRP W, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our top priority, and your review reaffirms the hard work we put in every day.

More reviews (7)