Gutridge
2nd, Newark, OH

Gutridge Reviews

3.6 stars based on 63 reviews

Featured Comments:

• A

  Ashley Eibling

  1.0

  This was the worst experience. Not only did the initial plumber not fix the problem, but the company then lied about services to my insurance company. Their character is terrible. They made no efforts to reconcile the problem. Jennifer (the lady who answers the phone) is one of the grumpiest and least helpful people o spoke with. Never will I use them again. DO NOT RECOMMEND. Response: the irrigation system was NOT the problem. If you would come see or actually listen to what happened. The main waterline INSIDE was damaged. Irrigation was not your job or problem to look at - and you did NO repairs to irrigation.

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  Response from the owner

  Ashley - I do apologize that this is the experience you had and is not what we want for our customers. We did research your situation and found that it was a referral from a home warranty company, however, the services requested ultimately were not covered under the home warranty. Initially it was reported that the main shut off valve was leaking and when our tech went out he found it was not leaking. We had a follow up visit when it was reported that there was still a leak and when the 2nd tech went out, the leak was found to be from the irrigation line, not the shut off valve. Unfortunately we cannot dictate what the home warranty will and will not cover. Due to all of the contributing factors we only billed for labor, not material, and removed an hour off of the labor cost in an effort to resolve the situation. Again, we apologize that this is the experience you had, however, we have to report the correct information to the home warranty company.

• C

  Chris Latella

  5.0

  I called in the morning and they were here before noon. They fit me in the schedule and everybody from Jessica to Jose were fantstic!! Thank you for helping me more than you know. Give you 6 stars if I could.

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  Response from the owner

  Thanks so much for the positive feedback, Chris! We are glad we were able to help ^_^

• S

  Stupid Pointless Shit

  2.0

  I have used this company for several different plumbing issues over the years.. tonight I have water backing up in my kitchen sink, bathtub and the toilet will not flush.. the teach who called me says “ we dont do drains” and the piece is now 550$ for the first 2 hours of service after hours ! he pretty much refused to come and gave me the name of someone else to call. Since when do plumbing company’s not come fix a plumbing issue ?? The last time I used this company was way after hours I had water pouring Into my electrical panel and the guy was here for like 2-3 hours the bill was only like 300 bucks! This is the only reason I left 2 stars..when someone calls for emergency service how do you diagnose it over the phone and say “ we don’t do drains”

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  Response from the owner

  First and foremost we would like to apologize that you had this experience. We do appreciate your business and we are sorry this was the most recent experience you had. Unfortunately drain cleaning requires different equipment and at the time of your call was not within our scope of work. We now have this equipment and would be ready to assist if the need were to arise again and hope you will take this into consideration for your future plumbing needs.

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