Grissom Brother Service Company
Powell, Birmingham, AL

Grissom Brother Service Company Reviews

5 stars based on 19 reviews

Featured Comments:

• J

  John Hard

  5.0

  I've used these guys several times. Last night our AC went out so I called them first thing this morning. They had a man at our house within the hour and by noon, the AC was working again just fine. That included time they had to take to go out and get a replacement part. Tristan, the service tech, was very friendly and obviously takes his job seriously. Our unit is 16 years old and many other companies would have seized on that to try and sell me a new unit. While they did mention that my unit has a limited life remaining, they told me it is working fine right now. There was no high pressure sales pitch, just good quality service. When I do need a new AC, you can be sure I will call these guys. I highly recommend this company.

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  Response from the owner

  Thank you for the kind words John. We try our best to treat each customer as family.

• A

  Annette McDevitt

  5.0

  Grissom Brother Service is an amazing company. I know nothing about heating and air. I do know my home is 15 years old and I needed a new system. Johnny at Grissom could have sold me any of the system's and some are very high. Johnny gave me the best advise and I purchased the one he suggested. BTW it was not the most expensive. I appreciate honesty when this amount of money is being spent. Anthony, Annette and Josh at Grissom are all so wonderful and extremely helpful. Thank you Grisson after going through several Heating and Air companies I am so glad I found you.

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  Response from the owner

  We appreciate you as a customer and trusting us in your home. We will never try to push the most expensive system on anyone and just give the facts about all the systems and let you the customer decide what’s best. Thank you again and you can rest easy because we will always be here for you!

• M

  Miss Rod

  5.0

  UPDATE: So I got a call from Grissom Brother's on yesterday. The customer service rep expressed the company's concern with my customer service experience. Apparently I was overcharged. I should not have been charged the diagnostic fee once I accepted service. She also explained that I received the best product for my situation and that the price was on par with receiving quality product and labor. She surprisingly rectified the situation by giving me a huge discount for my trouble instead of just refunding the diagnostic fee. I really appreciated that! 😊 I must say, superior customer service, as I received from Grissom Brother's on yesterday is priceless! Based on their integrity alone, I'd not only highly recommend them but use them again. ORIGINAL POST: So I just had the capacitor on my AC unit fixed. It took the guy at most 15 minutes to fix. The cost was about $355 plus the $85 diagnostic fee. This is a bit pricy for not even 30 minutes worth of work with a part that is not that expensive. Online research revealed that an appropriate price for this work is between $100 and $150, if you choose not to do it yourself. And if that's not enough, it's extra to use a credit card. Wow!!! I guess I shouldn't have been trying to get the air fixed so fast and through the warranty; which didn't help because the part wasn't even covered. And since it was going to cost me $85 anyway, I went ahead with the service...big mistake 😕. I mean, the dude showed me a price list on his phone; I should have known something since he didn't have an actual one to show me...smh. This is the first time reviews let me down. One of their customers gets an $11,000 quote from a competitor but the problem is fixed for less than $100 by them. Guess that wasn't a real review "fake news". 🤔🤨🙄☹️😒 On a positive note, although the technician spelled my name completely wrong on the invoice, he was nice, fast talking and moving but nice.

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  Response from the owner

  We certainly hated to find out this happened but very pleased to make it right with you. We value all of our customers and will do what's right to make them happy if at all possible. We look forward to serving you again!

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