Grimm Heating & Cooling Inc
Ridge, Sharpsville, PA

Grimm Heating & Cooling Inc Reviews

4.4 stars based on 34 reviews

Featured Comments:

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  David Jesih

  5.0

  Very satisfied with the exceptional service from Adam and Gary of Grimm Heating. There was no hesitation to replace our old, broken down furnace. And the work was completed within a few hours at a fair price. If you’re in a pinch with sub freezing weather approaching fast, you can trust this family-owned company to be fair, quick and get the job done right.

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  Natasha Copfer

  3.0

  I originally called a couple weeks ago and was scheduled 2 weeks out, then my AC broke completely, so I called back and left a message asking if there was any way to come sooner. Supposedly they called me Saturday, but I didnt receive any voicemails. They came out 1 week earlier than scheduled and said its working, it just needed flushed and cleaned. It worked for a couple hours but stopped working again, so I called them back and the lady who answered said "it was working when he left" I explained it was, but it only lasted a couple hours. She said, "sometimes that happens, lll have him call you" He called me and came back out the next day and found the unit needs a blower motor, which needed ordered. I gave the go ahead to order and he said it could be 3-7 days to get the part. I called on the 6th day and left a message asking for an update. Nothing. I called again day 9 and left another message. Today makes day 10, wonder if Ill finally get a call back...meanwhile, Ive already paid the $145 for flushing and cleaning the unit ($95 in labor for 10-15 minutes of work seems a bit absurd)! UPDATE: My AC was fixed the day I posted this and thankfully before the heat wave we got!! Its been working since thankfully! I received the bill in the mail and didnt get charged for labor again, so I increased my rating. I understand parts are taking longer, but I called and left messages asking for updates and didnt receive a call back. Its good business to return calls, even if its just to let customers know the part hasnt arrived yet. Thank you!

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  Response from the owner

  The motor which was needed for your system was special order, and you were made aware of that. It is taking longer than normal for parts to arrive due to COVID, we have no control over when products coming are arriving. The motor for your system arrived Thursday afternoon. A technician called you today (Friday) and made the repairs to your system before 10 am. The technician was initially was there for longer than 10-15 minutes, he cleaned the outdoor condenser and charged the unit with the necessary refrigerant. The only person available to speak with at the time he was there was a babysitter. Your AC system is working as normal.

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  Christina Forster

  1.0

  I called on a tuesday for a repair on a leaking AC unit. Spoke to a gentleman who was kind and seemed on the same page with the repair. He scheduled the repair for that friday. The repair man who showed up called me on my cell because I wasn't home and the door was locked. However, he never stated he wasn't going to do the repair. He instead filled the leaking AC unit with refrigerant because he was "too busy and didn't have time." We then got a $300 invoice for services that we did not approve...who in their right mind puts refrigerant in a leaking unit??...for AC for a week or two...for $300!?!?! I called after reciveing the invoice and spoke to "Wally's wife". She was rude and completely unprofessional. Instead of trying to rectify the situation she tried to make excuses for their wrong doing. Telling me they were doing us a favor because it was hot out, and they were short staffed because they were on a family vacation...must be nice. Apparently they think money grows on trees. I have never paid someone $300 for a favor!! We didn't call them for a favor we called them to fix our AC unit. Which didn't happen.

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