Griffith Energy Services, Inc.
Gateway, Columbia, MD

Griffith Energy Services, Inc. Reviews

3.8 stars based on 60 reviews

Featured Comments:

• A

  Alise McDonald

  4.0

  I have mixed reactions about my experience. My system was put in and it works great, but it took 3 weeks to install and when I reached out to the company to see why no one had been out to the house in a week to finish I received no answer. Also the team left all of their boxes, coffee cups and left over supplies at the house. They were also suppose to take the old oil tank, but it's still there. The installers were however very kind, but this company needs to improve.

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  Response from the owner

  Hi Alise - Thank you for bringing this to our attention. We apologize for the mess that was left behind, and this will be addressed with our team. Could you please send your contact information to [email protected]? Someone will follow up with you regarding your old oil tank. Thank you!

• C

  Cathy MacFarlane Hoag

  1.0

  Despite having been a customer for 21 years with great service, what has happened in the past 36 hours erases all of that. We are on automatic oil delivery and they neglected to fill our tank. Of course we ran out of oil on a morning that was 14 degrees. It was 52 degrees in our house. This, also of course, happened on a Sunday of a holiday weekend with a snowstorm arriving that day. I started trying to call. I left 5 messages over 5 hours. Somebody finally called me back and assured me a tech would be here to reset the furnace and bring enough oil to get us to today. That did not happen and nobody called me to tell me nobody would be here. So I wake up to a house in the 50s (despite spending over $150 in electric heaters) and start calling again. They are assuring me that they'll be out today. I'll believe it when I see it. We have been customers that have paid ON TIME for 21 years. After this winter, we are going with a company that has not sold out to a huge conglomerate. What has happened to us is absolutely inexcusable.

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  Response from the owner

  Thank you for your feedback. We're glad we were able to get fuel to you today, and get your system up and running again. If there's anything else we can do, please reach out to the Delivery Manager for your area at 443-430-8800.

• D

  Donna Davids

  5.0

  We were just serviced for our annual cleaning and tune-up on 7-29-2021. Dale May, your service technician, has been here several times before, and this seemed to be yet the best service ever. He was on time and spent every minute while here working diligently on our furnace system. He certainly knows what he is doing, and is meticulous at his work. Having Griffith as our oil and service provider gives us great confidence knowing that you are always here for us. Kudos to Griffith and Dale for keeping your A+ rating with us! Donna and Monroe Davids

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  Response from the owner

  Thank you so much for the wonderful review, Donna!

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