Griffith Energy Services, Inc.
Schuster, Hyattsville, MD

Griffith Energy Services, Inc. Reviews

3.6 stars based on 108 reviews

Featured Comments:

• L

  Larry Silverberg

  1.0

  I have had a horrible experience with Griffith service for the past 3 weeks. I have an outside oil boiler that needed repair. On day one of scheduled service I specifically told them I needed an afternoon appointment and was given a 12 to 2 time slot. At about 9:50 when I was not home, my wife called me on my cell to say the just arrived. After 15 minutes or so making phone calls I was told they would come back between 12 and 2. By 2 I was calling them to see where they were. They said tech would be there by 4. They never called and never showed. So we re scheduled for another for another day between 2 and 4. Almost a repeat performance only worse. No show by 4. I called and they said tech would be there by 5. At 5 I called and they said tech would be there by 6:30. By 8 I turned off my phone and expected to have missed a message from them. I was wrong. Again no call no apologies-nothing. I then called and asked for a service manager to call me. They said I would get a call before the end of the day. You guessed it - still waiting. They have very good techs once they arrive but there service has pushed me away as a customer of about 15 years.

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  Response from the owner

  Thank you for bringing this to our attention, Larry. We apologize for any miscommunication in scheduling your service. Please call the service manager for your area directly at 301-322-5100 to discuss your situation in more detail.

• J

  Jennifer Allen

  1.0

  Agree with the other gentleman who noticed their oil is over $1 more per gallon. My landlord used this company but when I saw what they charged us, I canceled auto fill. Fast forward to when we need more oil, I call around and check prices. Griffith is $1.20 more than pretty much everyone. When I mentioned that, they offered to negotiate. No. If you can deliver it cheaper, do that up front, not wait until someone complains. Everyone is struggling with increased prices right now and these jerks choose to take advantage of it further. You won't get anymore of our money.

• K

  Kandace T

  1.0

  My home unfortunately still had oil heat when I purchased it a few years ago. It’s very warm, but is expensive, bad for the environment, and stinks. I plan to convert this summer. Last winter, I had an issue with Griffith making a delivery and not leaving a bill- so I had no idea more oil had been delivered. They then send me a large bill later, which left me confused. The two deliveries were very close together. I asked the that the account be taken off of ‘auto’ fill. My request was honored, so I had to call in December for delivery. I requested they deliver only 1/2 a tank, because I knew I would convert in the spring/summer. That delivery took place, and then a week later, someone comes to fill the tank. I posted a sign directly above the fill valve outside of my house on 1/25/22 that said ‘No Oil Delivery’ with the date posted. Approximately two weeks ago, the oil completely ran out, which I was fine with. I had paid for both the requested and the unauthorized delivery.Today I get home to find a bill for 243 gallons of oil totaling approximately $1500! The delivery driver completely ignored the posted sign, which is doubly infuriating as I had already taken the account off of auto fill. I immediately called customer service and was told by the rep, ‘I don’t see where you took it off of auto’. Really? But I had to request delivery in December. He told me he would put a stop on the account today, but they couldn’t do anything about the delivery from today. That’s complete BS. I have no intention of paying Griffith Oil a penny for this delivery made out of pure greed. If you are still using oil to heat your home of have any other needs they claim to service, use another company.

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  Response from the owner

  Thank you for the feedback regarding your situation. Unfortunately, our driver did not see a sign at the time of recent delivery. That said, we would be willing to offer you a measure of goodwill. Please email [email protected] so that we may provide the offer to you in writing.

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