Gold Star Plumbing, Heating, Cooling
Engineers, Hicksville, NY

Gold Star Plumbing, Heating, Cooling Reviews

4.6 stars based on 415 reviews

Featured Comments:

• M

  Mike Spivak

  5.0

  Chris was amazing. He knows plumbing and went the extra mile to make sure everything was perfect. The job took much longer than expected, but they adhered to the agreed upon price. World class customer service.

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  Response from the owner

  Hi Mike Thank you for the 5 Star Review!!!

• j

  josephpixy

  5.0

  James was on time, very courteous, professional, and clean. All pricing was reviewed before any work was performed so there were no surprises. Will be using them for all my future needs and recommend them to everyone I know.

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  Response from the owner

  Hi Joe Thank you for the 5 Star Review! We appreciate your business!

• K

  Kate L

  3.0

  Used this company a few years ago and they were great. This time was a different story. Luis was professional and respectful but gave us 3 pricey quotes for work, which he got from his boss, which still would require the service of an additional company. On our previous service, they assisted with all aspects and the price was very reasonable. Not sure if this company is under new management but I was disappointed. I paid the service call fee and sent Luis and his partner on their way. Perhaps this waste of trip and time could have been avoided if the call center had a better understanding of the services needed/rendered and I would have called someone else from the beginning.

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  Response from the owner

  Hi Kate Thank you for the feedback. We are always striving to improve and your feedback is very important. We are human. Sometimes we miscommunicate and make mistakes. I trust you will afford us the opportunity to redeem ourselves. My direct contact is [email protected]. We appreciate you! Matt

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