Global Air Services
Corporate, Houston, TX

Global Air Services Reviews

4 stars based on 16 reviews

Featured Comments:

• J

  Juanita Reyes

  1.0

  Definitely not a liable company. My installation was scheduled for Saturday 9/4/21 they started around 10 am and didn’t finish until around 8 pm they had promised to be done by 2pm. Rafael Bonilla de sales person was supposed to show up around 2 pm to supervise the finished job and he didn’t show up until almost 6pm. Not only that but the technicians didn’t have the T-Stat with them and the A/C filter cover was the wrong size. They promised to come back on Tuesday 9/7/21 to come and install the t-Sra and the a/c cover and the sales person showed up to take measurements of the a/c cover again promised the installation to be done on Wednesday 9/8/21 and no one came. I call them on Thursday and was not able to speak to a supervisor. Finally another sales person José Luis Sanchez promised for the installation to be done in Saturday 9/11/21 between 9am-10am. I had to call the sales person Rafael Bonilla sound 10am to see what had happened and he did even knew why the tech was not at my house. 10;30am I called Rafael again and he rejected my called. I had to called Global Air office again and they called me back with the tech showing at my house around 11:30am with the T-Stat only but no A/C cover. Had to called their office again and once again promised that on Monday 9/13/21 someone after 5 pm will come to the house to install the a/c cover. Definitely not recommend they promised lots of guarantees not sure if I have a problem in the future with the unit not sure if their supposed great warranties are going to be respected. Definitely not recommend this company.

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  Response from the owner

  We are sorry you had issues along the installation way, we are not sure why Mr Bonilla assured you that the installation would be done around 2 all installations have different complexities and might take different times depending on the amount of work and hot the attic gets. im sure that was the reason Mr Bonilla did not show up until 6pm. In regards to the thermostat all the material was given to the installer upon leaving the warehouse, and we relied on the installation technician to come back and install the thermostat on the initial time given when we should of sent a another tech to just finish the work. and that is our bad. With the Return register we are looking for the original replacement 27x23 size but they are not produced in that size any more and with the molding you have around the previous register the 30x25 register we initially sent does not perfectly fit. we are contacting a sheetrock company so that they can come on Monday and fix the register issue. sorry for the inconvenience this may have caused you

• J

  Jessie Watkins

  5.0

  Just had a terrific experience with Global Air Service. I had an older system at the end of its life and was in the fix or replace situation. Rudolfo did an excellent job of taking me through my options and explaining the details so I could make an informed decision. I called and spoke to two other companies over the phone and they even confirmed at the price I was quoted and the age of the system, if they were in my position I should use Global Air. Installers were polite, on time and thorough. I'd certainly recommend Global Air Service to my friends and family.

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  Response from the owner

  Thank you Mr. Watkins for the review, we are glad you choose us to help you with you ac needs.

• B

  Becky Tovar

  5.0

  Highly recommended Global Air Services. We placed a call as our AC was out Nick was very quick at coming to see what the problem was. The Global team was very professional and did a fantastic job installing our new unit in a timely manner minimizing our time without cool air.

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  Response from the owner

  Thank you Mrs. Tovar for your business, we are glad we could help you out in a timely manner getting your new carrier unit installed.

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