Glenbrook Heating & Air Conditioning
Brassie, Glenview, IL

Glenbrook Heating & Air Conditioning Reviews

5 stars based on 269 reviews

Featured Comments:

• S

  Saeed Ashrafinia

  1.0

  Not responsive. Called them on October 2021, asked to install a humidifier for our HVAC. The gentleman said okay, we are busy and we'll do it in 6-8 weeks and gave me a price. The price was good and I said okay, let's do it, but please come over if an earlier spot becomes available. FF to mid-January 2022, no contact! I called again, left a message, another gentleman called back saying the owner is on vacation and and will call you once he's back Monday next week. It's now Thursday and nobody called. I called again today, and it just keep going to the answer machine. I'm very surprised with all the 5-start reviews, but this was my sad experience with this company. How many times I should be calling them to get back to me? Not satisfied at all.

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  Response from the owner

  I'm sorry that you were not happy with your experience. When you first called, we were not taking new customers at that time. I understand that you reached out while we were on vacation. The message was passed on to Brad when he was back in the office. However, Jill was out of the office due to Covid and Brad was trying to take care of everything in the office and tie up loose ends from when we were away. I did not know that you called back again since you did not leave a message. It has been a busy week with the cold weather and, since Jill was out for a couple of days, things did not run as well as they usually do. We try to be as responsive as we can. That is not an excuse; however, it is the truth. We take very good care of our customers. We have also never been to your house and I do not have any contact information for you in our system. I did reach out to you once I saw your review and apologized. I told you to give us a call in the morning and we could get you into the schedule. Unfortunately, you did not respond to my message.

• R

  Rick D

  5.0

  Glenbrook Heating and AC has been keeping us cool in the summer and warm in the winter for 31 years. The maintenance plan has enabled us to keep our system longer and our utility bills are lower. They are always responsive to my calls and always show up precisely at the designated time. I highly recommend them for your HVAC system.

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  Response from the owner

  Thank you for supporting our local business. Nothing is more important to us than lengthening the life of your equipment.

• A

  Art Wilde

  5.0

  Highly recommended!! Super responsive. Very knowledgeable, friendly and courteous technicians. We have trusted Glenbrook for over 12 years and they always deliver.

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  Response from the owner

  Thanks for putting your trust in Glenbrook Heating. We have enjoyed our relationship that we have developed with you over the years.

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