George's Air Conditioning & Heating
Gause, Hinesville, GA

George's Air Conditioning & Heating Reviews

3.6 stars based on 21 reviews

Featured Comments:

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  Lo James

  1.0

  Don't use this company. There is something inherently mean when a contractor comes out, looks at the problem, and decides he's not going to do any work. Instead of telling us this, he lied to our faces and said he would be right back, with the proper equipment. Two hours later, he refused my calls for the rest of the day. I have seen too many news programs about seniors being stranded in the heat. Well, it was 91° inside, I am a senior, and he just left my family high and dry. Good news is my landlord has used them for years, when the actual owner worked. He retired and his son took over. He just lost a long, steady customer from this house. Good riddance to garbage service 😂

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  Laura Beth

  1.0

  Extremely disappointed that they did not uphold the warranty after a coil leak in a 4-year old system. They helped for a few months by adding free refrigerant, but after a while they stopped answering my calls. It became a very stressful situation. I was left with no other option than to buy a new system. I went with Canadys for their great service and responsiveness.

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  Amy

  1.0

  Previously, I would have given George's Heating & Air 4-stars. Waylon installed our entire new unit 10 years ago, in 2006. Great yearly service and repairs for 6 years while we lived there. No issues during last couple years with rental. About a month ago, our property manager had difficulty contacting George's to fix unit. I have tried to work with Jim, personally, during the past 3-4 weeks to fix the unit for our tenants. Lots of different points of view, miscommunication and excuses. Finally, we had a plan set up to fix issues on July 1st...11 days ago. All confirmed with property manager and tenant. Just found out today-- it didn't happen. Great tenant, has been dealing with over 80° in home now for almost a month, was still patient, not complaining, tried to contact company and get it done. Calls were not answered.*** Today's discussion with Jim was filled with blame and more excuses. Then he hung up on me, it's so disappointing to be treated so unprofessionally. I Do Not like writing negative feedback, but this company is struggling and it's affecting customer service. I don't want others to wait weeks hoping for their service to get done. When I looked at previous feedback, several people had similar problems about a month ago. I do hope this company can return to their previous quality of service. ***(Advice to tenants... when dealing with important issues like this, please let property manager or owners know immediately if plans fall through. I believe that most people want to help, please remember they also have struggles in their own lives! We've all had similar problems ourselves and I do not want our tenants to suffer heat issues like this!)

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