G.A. Bove & Sons Inc
Railroad, Mechanicville, NY

G.A. Bove & Sons Inc Reviews

3 stars based on 47 reviews

Featured Comments:

• L

  L Kay

  1.0

  I talked to Michelle at 9:23 this morning. I told her my heat was not working when I had it filled completely in Feb. Came to the conclusion they only filled 130 gallons (the min I usually get) So i was under the impression it was filled all the way and going to last longer. I called back at 9:46 and asked for a same day delivery. Called back around 3:40 and asked when they will be here, and she said her computer malfunctioned and didnt put it through. I can go get 5 gallons and make it through the night and they will be here tomorrow Let me preface this review with another complaint about my oil not being delivered last year. Because they forgot about me and wanted me to wait until tomorrow. Same excuse. So this time i asked for after hours service, which will be an extra $150. That i will not be paying until i reach a manger tomorrow. I don’t know if this is a way to make some extra cash, or the receptionist just don’t know how to communicate. But their mistake should not leave me and my family without heat for a whole day.

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  Response from the owner

  Thank you for your honest feedback. We apologize for any troubles that may have led to frustration on your end. We value our customers and strive to accommodate them as best as possible. At your earliest convenience, please reach out to John Bove Jr at (518) 664-5111 ext 113 to further discuss your concerns.

• D

  Dillon N

  5.0

  Always a pleasure working GA Bove for my propane needs. Very friendly and quick service. Thank you, Dillon!

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  Response from the owner

  Dillon, thank you for your 5-star rating! We love that we can continue to provide exceptional service for all of our clients. Please let us know if there's anything we can help you with in the future.

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  Dan Rosick

  1.0

  I just began propane service with this company. I have been out of propane for 5 days do to credit issues and having my father submit an application. The application was approved and I put a payment in for the system check for the 19th of November. I was scheduled for my tank to be filled today which is Wednesday the forth. After waiting till around five I called and asked what was going on. I was put on hold and a gentleman came on stating that the truck broke down and I would be getting filled up on it's way back to hudson falls. It is now 8:40pm. My greenhouse isn't just a hobby it is my business. I can't understand why even a courtesy call was so hard to do. Hey we will be there, and a time would have eased my mind. Now I have called the answering service twice. I will have the on call person call you asap, both times is all I was told. Waited for an hour and a half and still no call from the on call person. Don't have faith in a business that treats people this way. I guess I'll find another company with morals and manners. I have read all the reviews. Not good.

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  Response from the owner

  Dan, we apologize for any troubles on our end that may have led to frustration on your end. We value our customers and strive to accommodate them as best as possible. We'd like to discuss your experience in more detail and encourage you to reach out to John Bove Jr at (518) 664-5111 ext 113 at your earliest convenience.

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