Fuse HVAC, Refrigeration, Electrical & Plumbing
Victor, Santa Clara, CA

Fuse HVAC, Refrigeration, Electrical & Plumbing Reviews

4.9 stars based on 83 reviews

Featured Comments:

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  Andrew Harvey

  5.0

  This was a big, challenging job: Replacing our old central heating and AC system with a modern ductless mini-split solution. We went all-in with seven indoor units and three condensers! Aesthetics were super important - indoor units had to be positioned as discretely as possible. This made the job much more difficult but it was worth it. Our house now has a modern climate control system that is ultra-responsive, ultra-controllable and ultra-efficient. (For those curious about mini-splits and why we chose to go with a 100% mini-split solution, I’ve added a few words at the end of this review.) HVAC is not something you want to cut corners on. The quality of the installation can be just as important as the quality of the parts, so it pays to get it right. I had already enjoyed a great experience with Fuse before, and I was happy to discover they were Mitsubishi Diamond certified dealers. Mitsubishi are widely regarded as the top manufacturer of mini-splits. Diamond certification provided us reassurance that we were getting a great installation, complete with a 12 year parts/condenser warranty. As expected, Fuse rose to the challenge. Our installer Slava and his colleagues Anton and Alex knocked it out of the park with impressive ingenuity, determination and professionalism. The job took three of them six days to complete. They worked tirelessly from 8.30am until 7pm. At the end of each day they diligently cleaned up after themselves with a brush and vacuum. Late one evening Slava even made a last minute visit to Home Depot and reconnected our gas water boiler’s flue pipe so my family could have hot showers. He also returned on a Saturday night to check a teething issue with one of the condensers. My wife and I were super impressed by his dedication. (Also: Huge thanks to project manager Zack for tracking all the details as this complicated project evolved.) The finished result exceeds even my high expectations. Slava and his team found resourceful ways of concealing lines behind walls and in the gaps between floors. Considerable effort was spent installing condensate pipes for exporting moisture. This meant a lot of cutting and drilling. Usually, the simplest installation is on an exterior wall. We however were asking for four interior wall and two ceiling placements. Despite this being a lot more work I am very grateful the installers respected our wishes. As the home owner it makes a profound difference. But why did we replace everything with mini-splits? Our house was built in 1970. One of the first things we discovered was the woeful central heating and cooling system. It barely worked. We considered replacing the gas furnace with a modern variable speed one, replacing the ductwork and installing a new AC. However the remodelled upstairs area was beyond hope - the house had simply not been designed to circulate air up there. Thankfully we now have technology that was simply not available in 1970: Ductless mini-splits. Instead of relying on cumbersome ducts to blow air around the house, heat energy is efficiently transported via compact, flexible piping. These lines can be routed through the structure of the house much easier than ducting. Eliminating ducts also eliminates the need for cleaning - there is nowhere for dirt or bacteria to build up. The temperature of each indoor unit can be controlled independently. You only need to heat or cool the areas you want, saving you money and helping the environment. It is also directly circulating and conditioning the air nearby, providing a very fast, responsive system. Mini-splits are inherently modular - multiple indoor units can share a single condenser. Multiple condensers can also be installed if the layout of the house makes it difficult to run all the lines to a single outdoor unit. Our plan over the next few years is to transition away from fossil fuels and make our house 100% electric with solar panels. Getting rid of our gas furnace and investing in all-electric mini-split technology is our first step down that road.

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  Response from the owner

  Hello Andrew! Thanks a million for such a detailed and amazing review! Our team was over the moon when we read all the kind words you told us. We are really happy that you loved your experience and we are glad we met and surpassed the expectations. Special thanks for highlighting our team's professionalism — we agree that Slava, Anton and Zack always go above and beyond. We appreciate your 5-star rating. Have an awesome day! P.S. The pics you made are wonderful! :)

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  Marina Mogilko (linguamarina)

  5.0

  Very fast and efficient service! Great professionals and very attentive to detail. They also noticed some cords that need to be replaced and did that for our safety! Highly recommended!!

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  Mish Hep

  5.0

  Tim was very polite and helpful. He quickly repaired my furnace electrical issue. When I told him about other problems I was having he went down the crawl space and fixed that problem too. The prices are a bit high but Fuse always comes quickly to fix issues and the work is guaranteed and they do really good work. I have used them for multiple repairs in the last three years. I like this service quite a bit.

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  Response from the owner

  Hello Mish! Thank you so much for such a nice review. And thank you for highlighting Tim's professionalism! We really appreciate it. Cheers!

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