Fuse HVAC, Refrigeration, Electrical & Plumbing
Shadow, San Jose, CA

Fuse HVAC, Refrigeration, Electrical & Plumbing Reviews

4.9 stars based on 267 reviews

Featured Comments:

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  Andrew Harvey

  5.0

  I had an absolutely fantastic experience with Fuse when they installed an Energy Recovery Ventilator (ERV) system in my attic. The purpose is to circulate fresh air from the outside and exhaust stale air while preserving the heating or cooling inside. This involved installing new duct work, grills and suspending the ERV unit by chains from the rafters. HVAC is one of those things you do not want to cut corners on. The quality of the installation can determine the difference between a transformative upgrade and an ineffectual waste of money. In the worst case a bad installation can damage your property. Fuse are a well established, extremely professional company who you know will be around for a long time. I am confident that if I ever encounter a problem down the road they will be there to fix it. Before I describe how the job went, a word about ventilation and why it matters… Ventilation does not get as much attention as AC or heating. ERV systems seem to be more common in new-builds and commercial property. It is less common to install them in older houses like my own. However the world is changing, with scorching summers and smoke from wild fires meaning you can’t just open your window to get some fresh air. More people are also working from home; it turns out these older houses simply were not designed for someone working eight or more hours from a spare bedroom. I discovered this when I noticed myself getting very tired and foggy. My home office was simply too stuffy and uncomfortable to work in for long periods. To get a better understanding of the problem I ordered an air quality meter off Amazon. The recommended levels of carbon dioxide in a commercial office are 400-600 ppm (parts per million.) After 40 minutes my home office would hit 1500ppm! Anything over 1000ppm is considered bad. My meter would even start beeping a warning at me in the middle of video meetings… With the new ventilation system installed, it is now a steady 550ppm. Having fresh air makes an incredible difference. The whole process from planning to installation with Fuse was very smooth. In the run up to the job, the project manager Zack and myself exchanged emails, texts and calls to nail down the requirements. He was very responsive. I got the impression my request was somewhat unusual, but we worked together and came up with a solution. They were very opened minded. The estimate was a bit more than I was expecting, but this was due to all the new duct work that was required. I would later witness just how much work goes into installing ducts and ensuring they are working as intended. This is something most people never see nor appreciate because they are usually installed when the house is built. The estimate turned out to be very reasonable. The installer Slava and his colleague turned up on time at 8am. They were very tidy and respectful of the property, covering furniture with plastic sheets, the floor with protective covers, and even holding a cardboard box up to the ceiling to catch debris when cutting holes for the grills. After the job they meticulously vacuumed all the dust. They worked hard from 8am unit 8.30pm in the evening (I realise some people may not like such late hours but I appreciate their commitment and professionalism to get the job done.) Slava even returned for another couple of others the next day on a Saturday to adjust some ducting and do the final touches. I am super happy with the result - it has transformed the air quality in our house - and I am very excited for the next job. I have asked Fuse to do a complete replacement of our central heating and AC system with mini-splits in each room. I trust they will do fantastic work (they are also a Mitsubishi diamond certified installer.)

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  Response from the owner

  Hey Andrew. We wanted to take a moment to thank you for telling us about your great experience with us. Our commitment to everyone is to provide the greatest experience possible from the best team in the business. We'd like you to know how important your opinion is - we value all feedback and always try to do even better. We look forward to serving your ac repair needs again. Our team is always ready to take your call. On behalf of the entire team, Thank You!

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  Amanda Moller

  5.0

  This team is fantastic. Responded to my yelp inquiry within minutes and scheduled a service call for the next morning. The tech arrived on time, was very nice, wore a mask/booties and was quickly able to diagnose the issue. Unfortunately the refrigerator is very old and could not get parts but if anything ever comes up again I will definitely use this company!

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  Response from the owner

  Good day Amanda, We're reaching out to let you know that your amazing review has kept us smiling all day long! From the start, we made it our goal to hire individuals who are passionate about our vision and going the extra mile. Your feedback makes all the difference - it really helps us shape the future of our company. Looking forward to serving you next time when you need a refrigerator repair service. Until then, always feel free to reach out - we are here for you. You're amazing! Thank You!

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  Thomas Rohloff

  5.0

  Fuse is a very efficiently run company. They are very responsive to questions and requests, and are very communicative about scheduling. They say what they will do and they do what they say. Prices were fair, and they were willing to match competitor's quotes. They also exhibit a very high level of pride and integrity with the work they do. We replaced our gas furnace with a new Heat Pump system, and they were very committed to working through a few start up issues. I highly recommend Fuse for your home electrification projects.

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  Response from the owner

  Hello Thomas! Thank you for taking your time to put up such an amazing and well-rounded review! We were so happy to read your kind words. And we want to thank you for highlighting our technicians' professionalism. It always makes our day to receive such feedback. We will keep up the good work! Cheers!

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