Fuse HVAC, Refrigeration & Electrical
Seaboard, San Jose, CA

Fuse HVAC, Refrigeration & Electrical Reviews

4.9 stars based on 283 reviews

Featured Comments:

• X

  Xu Fion

  5.0

  I seldom leave reviews. This review is for FUSE for Ivan and his install team. They helped to install furnace+AC (including relocation), high quality and neat job. They were diligent(work from morning to night) and detail oriented; they communicated with you before you start so that you know what they were performing and let you know city codes; they kept you updated every time you came to take a look; they confirm with you if they need to install something on the wall; when you see the installation, you could tell they were highly trained and skilled; they also cleaned the site even they finished late and then they would remind you the warranty before they leave. Really appreciated. I invited 7 companies to estimate and interviewed them, finally I chose Fuse (based on online reviews, price and estimator's proposal+service+reputation+follow up). The Estimator Dennis, he is willing to give honest answer to your questions and would give you reasonable proposals with pros and cons so you won't get confused. And thanks to Janna(not sure if I spell correctly), every time I call, she would let me know when I could get feedback from her or the team. Also many thanks to Stan who sent such a skilled and highly trained team. Not easy to get a good contractor/company in bay area. The overall experience is expectional, especially the quality job+competitive price. Highly recommended and I would spread my words.

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  Response from the owner

  Hello! Thank you so much for an incredibly detailed and thorough review. We sincerely appreciate it! And we want to say a special thanks for highlighting our team's professionalism. It means a lot. Cheers!

• R

  RJ Mari

  5.0

  Had a heat pump system replaced. Fuse was extremely professional throughout the entire process. Communication was great at every step -- I've never had this type of work done before, and I never felt lost or confused about what was going on or what the next step was. Other techs in the area declined the work because the indoor fan unit would be a bit difficult to replace labor-wise. Some companies didn't even respond to my request for a quote. Also, Fuse quoted me significantly less in labor costs. Techs arrived on time, took care to protect the work area, didn't cause any unnecessary damage to drywall or floors, and cleaned up after the work was done. I live in a condo complex, and I'm admiring the work that was done by Fuse compared to other units here. It's just so clean and tidy, and looks like it will stand the test of time. My intake vent was a non-standard size, so they had to schedule a 2nd appointment to replace it. They had a vent custom-made, and even made custom-sized filters for us by putting together smaller filters. They left me with 6 filters (3 years worth) at no extra cost. The customer service and work is top notch, and I have zero hesitation giving Fuse a hard recommendation.

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  Response from the owner

  Hey, Mari! We are very pleased to hear you had a great experience with Fuse HVAC, Refrigeration & Electrical! Thank you for leaving a detailed review!! By the way - you may find our jobs and projects here - ・Instagram: https://instagram.com/fuserepair ・YouTube: https://www.youtube.com/c/FuseHVACApplianceRepair John, Customer Satisfaction Manager Fuse HVAC, Refrigeration & Electrical https://fuserepair.com 8 AM - 8 PM EVERY DAY

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  David Du

  5.0

  Excellent service for mini-split AC units installation! From the timeliness and professionalism of the Sales Rep Mike, to the Installation Technicians Alex and Alex, the service has been impeccable for Fuse HVAC. Not only do they offer a very competitive pricing, their responsiveness and follow-through on solving any challenges during the AC installation has been exceptional. I had to change the location of the exterior condenser unit due to space limitation, Alex and Alex were very professional and accommodating in making the modification. They also paid special attention to details to ensure a perfect installation, including perfect alignments against the walls and painting even the recessed screw holes. I would highly recommend the AC installation service to anyone looking for a smooth and quality experience.

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  Response from the owner

  Thanks for the great review David! I'm happy to hear you were please with our service from beginning to end. By the way - you may find our jobs and projects here - ・Instagram: https://instagram.com/fuserepair ・YouTube: https://www.youtube.com/c/FuseHVACApplianceRepair John, Customer Satisfaction Manager Fuse HVAC, Refrigeration, Electrical & Appliance Repair https://fuserepair.com 8 AM - 8 PM EVERY DAY

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