Frank H. Monroe Heating and Cooling, Inc.
Industrial, New Albany, IN

Frank H. Monroe Heating and Cooling, Inc. Reviews

4.8 stars based on 25 reviews

Featured Comments:

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  Teresa Crosd

  5.0

  Monroe Heating and Air did an exceptional job installing our new Bryant Heat Pump system. They answered all of our questions, verified that our 20 old Rudd Heat Pump did need to be replaced instead of just needing to be repaired. They were willing to risk losing a sale to make sure the old unit was dead and just didn't need to be repaired. They welcomed my research and questions, spent a large amount of time trying to locate our new unit with the supply chain shortages, sent Brock a technician out to get our emergency heat running since the temperatures were dropping into the 30's, and took great care with making sure not to track in mud and dirt even though the rainy weather was less than ideal. My only regret is that I didn't get to know this company 25 years ago. They will be the only company I ever use for our heating and air needs. I highly recommend them to anyone who is need of heating and air service.

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  Pete Fell

  5.0

  Excellent service. They will do what is needed to get your heat or ac working again. All this done at a reasonable price. The repair staff truly cares and will take the time to answer your questions. Special shout out to Luke.

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  Sonny Ahjuder

  5.0

  Please express my thanks and appreciation for the effort by specifically offering special thanks and appreciation to one of your staff members (Ryan). On 18th Nov 2021 this extremely knowledgeable and absolutely “customer centric employee” I ask for recognition for his professionalism, dedication to customer centric and represents Frank Monroe HVAC with the highest respect. This occurred on 18th Nov, where Ryan came to my home because of heating problem I had, and his knowledge quickly went into action by conducting safety checks and problem solving. Ryan listened to the customer and gave solution to fixing my problem and it was better than any other HVAC company in Sellersburg, New Albany, or Clarksville. While his dedication to getting my problem resolved with absolute perfection, he did so with professionalism of a customer care center expected. During the 30 minutes call, he was meticulous in addressing each step of the process and more than anything else “made the customer feel” owning the Carrier system was the best decision I could have made, I personally believe his demeanor made your company look super efficient, professional and time resolving by interacting with current and prospective customers.

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