Fox Commercial Services
Smith, Austin, TX

Fox Commercial Services Reviews

3.1 stars based on 19 reviews

Featured Comments:

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  Mickey Foster

  5.0

  I had some plumbing redone at my house and Cameron did a great job in a timely manner. The invoice was very reasonable.

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  Emma Arce

  1.0

  We got a coupon in the mail from Fox Service Company (it has the 4300 S Congress Ave address on it), I'm attaching photos of the coupon. We've used their services before at our previous residence, so we decided to call them and ask them to inspect our air conditioning units. The coupon CLEARLY says the following: "A/C, Heating or Water Heater System Inspection, Regularly $119, Now Only $21", so we thought it was a good deal for us, and for them, because if it turned out our units needed refrigerant, we'd pay them a small fortune to refill them. Well, the technician showed up yesterday and right away we showed him the coupon (as we were asked to do when we scheduled the appointment on the phone). My husband showed him the A/C units, and immediately he said: "With that coupon...I'm only going to do a 'visual' inspection of the units" meaning he literally JUST LOOKED AT THEM, and I guess he could feel that our house was cold so he could tell the units were working. My husband thought he was kidding for sure, he told him: "So you are not going to check if the refrigerant is low, or if the filters need to be replaced, or if the condensor coils need to be cleaned? or anything else that is part of a regular A/C inspection?" He said: "Nope, just a visual inspection, the actual inspection costs about $200 per unit". WHAT? The coupon clearly states that we should be getting a $119 inspection for $21, that's the meaning of a coupon or discount: YOU GET THE SAME PRODUCT OR SERVICE, BUT FOR A LOWER PRICE. My husband immediately asked him to leave, told him we didn't need his visual inspection. What a scam. This is the textbook definition of false advertising. And it's their loss, because we had been their customers for many years, but not anymore, we already found a better service provider. If you get one of these "coupons" in the mail please don't fall for it.

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  Response from the owner

  This is the wrong company. We are Fox Commercial and are completely separate and owned by different owners. We don’t do residential work or coupons.

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  Edward Rodriguez

  3.0

  We have had fox services work on our commercial ice machine a few times over 3 years. It's 5 years old. The first time to maintenance it and replace a water pump the total fees were just under 1500. The last time it was 2700 they wanted. The machine costs 4k. We paid them 400 for the first initial maintenance visit. Bought the water pump on our own for under 200. Completed the repair and water system cleaning in 2 hours. Fox has decent service techs but their billing process is disturbing. I would recommend them to diagnose a problem but not have fox commercial repair it.

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