Fondy Heating & Air Conditioning
Mosher, Fond Du Lac, WI

Fondy Heating & Air Conditioning Reviews

4.2 stars based on 32 reviews

Featured Comments:

• C

  Chris Cutler

  1.0

  Here goes, very disappointed with the company from the owner down to the service tech Ryan. My wife and I have used the company for business purposes to inspect and clean furnaces. We asked them about taking other business on but they said that due to labor shortages they would not be able to meet our demand. Long story short they came over to do maintenance on a furnace in a VACANT property. They preformed the work they thought was necessary said they verified the heat was working and left. Thankfully I’m reluctant on blindly trusting work that if not done right can cost thousands of dollar in damage (I.e. frozen water pipes and damage because a professional tech failed to verify a furnace was on and functioning before leaving). After getting to the home with no one there and no heat was on, I called Allison at the office and informed her of the situation. Fast forward 4 hours later with no one reaching out or fixing the issue I called after hours to the on call tech. Funny enough, Ryan, the tech that was at the property picked up. I told him of the issue and he had taken absolutely no accountability of his work being the problem and said he did verify heat was on before leaving. After naming off a list of issues he said it could be besides his work, because he was a “10 year experienced hvac tech”, the conversation digressed. Having a weird feeling that it was to coincidental that the furnace was not working just after he left and him mentioning that it was not because of his work I took a look at it. He cut a hole in the air return to create more airflow. He asked me to pick up the vent because I am a capable contractor and he did not have one on van. I picked up the vent that he did not install, I installed it and the furnace fired right up. His hole without a vent installed caused the furnace to pull too much air and did not fire up because of that. At no point was it mentioned that the vent not being installed would prevent the furnace from operating. This is further proof that he did not check his work. Two points here, Ryan left a vacant property without checking his work and no heat was on. The problem was 100% his fault and would have been the company’s responsibility if the pipes would have burst. Second point, I had to baby sit work done by a licensed contractor. I communicated an issue and only after multiple attempts reaching out they got back to me. No responsibility was taken at all. I asked to speak with the owner and left a message, go figure I have not received a call back. I would have foregone writing this review if I would have received a call back. Unfortunately, we will not be using them for anything else even though our previous dealings with them were good.

• B

  Barb Jilot

  5.0

  Ryan came to fix my Aprilaire humidifier. He was very polite, called ahead of time to let me know he was within 10 minutes of my home. He took time to show me what the problem was and had it running in very little time. Thanks Ryan!!

• B

  Brian Schwartz

  1.0

  I found out the hard way about Fondy heating and air's unfair, unprofessional business practices. Take caution do yourself a favor and call one of the 20 plus other heating and air conditioning services in Fond du Lac county. After being over charged and try to resolve this billing mistake with an very unprofessional lady by the name tammy I requested to speak with the owner Mr. David Larson I just kept getting Mr. Larson is not in. tammy made it clear that Mr. Larson was never going to be available or return my calls. At this point I had to get my attorney involved. Just not worth the headaches and aggravation. I have since then used one of Fondy heating and air's competitors for my heating and air conditioning needs without issue. ABSOLUTELY one of the worst service experiences I have ever had. STEER CLEAR FONDY HEATING AND AIR IS NOT WHERE YOU WANT TO SPEND YOUR HARD ERND MONEY WHEN YOU NEED SERVICE!!!!!! PS: Mr. Larson you can thank tammy for the great review you just got she did you dirty on this one.

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