Fix-it 24/7 Plumbing, Heating, Air & Electric
Mountain, Golden, CO

Fix-it 24/7 Plumbing, Heating, Air & Electric Reviews

4.7 stars based on 2417 reviews

Featured Comments:

• C

  CC Aring

  1.0

  I needed an installation for my new kitchen faucet. I saw the ad online that they had free estimates. But, when the guy came, he started out by telling me I needed a pressure gauge for my house not even having looked at anything at all. He asked me about all my other plumbing "problems" of which I had none. I mentioned I had a humidifier leak that was now fixed. He brushed that off saying humidifiers were not plumbing. (there was a water pipe and water so, it seemed plumbing to me, but I didn't argue.) He tried to impress me that my whole "beautiful home" would be in jeopardy without having the right kind of warranted service person do this install. In the end, he gave me two options. One was for $505 and the other was $1,100. These based on the degree of guarantee of the labor! (the Delta faucet I had bought myself new, so I suppose that's why he wasn't offering to guarantee it) I said no thanks and was done talking, but he kept going on about his being a 26 year licensed master plumber, etc. I just said no thanks, but then he said he had to charge me a trip fee of $39. Whatever! I just paid it so he didn't keep going on about what a mistake I would be making if I had my handyman install it. My husband used to do all this type of work, but he fell and broke his neck so cannot do such things again. My handyman is very handy, but it is Easter weekend and I thought I'd just handle it so he could have a weekend with his family. I guess my point is that I did NOT get a free estimate and if you think you won't be pressured by this type of company to spend way more than you should, think again. Google the cost yourself. In Denver, it typically costs between $160 and $345 to install a kitchen faucet. So, yeah...Google it. (unless you have more money than time...then you're the prey for this company) P.S. My handyman came and did the install on Easter Sunday in 40 minutes flat. The faucet works perfectly. The cleanup was perfection. It was done before lunch time. And it cost less than half the rip-off offer from Fix-it 24/7. P.P.S - don't bother with your "Hi (fill in the blank), we are so sorry that you had this experience with us. We truly never want our customers to feel this way, if you would give our office a call we can work on making this right with you." Nobody believes you anyway.

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  Response from the owner

  Hi CC, we offer free estimates on any major installation, but we do charge a trip charge for minor plumbing jobs like these. We do understand your frustration, if you would, please give our office a call and we can work on making this right with you.

• R

  Roland Voss

  5.0

  Chazz did a great job. He was punctual, professional, friendly and informative. He worked hard at cleaning our furnace and providing the proper maintenance. Julie was great too at scheduling the appointment. She was Super-patient with me! I will be using Fix-it 24/7 for further HVAC needs going forward.

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  Response from the owner

  Hi Roland, we are so happy that you have had a positive experience with us! If you have any other home service needs feel free to give our office a call and we can get you taken care of.

• A

  Andrew McCollum

  1.0

  Be very cautious before hiring this company. I called on Saturday with a plumbing issue that was not quite an emergency but more than an ordinary service call. I was asked if it could wait until tomorrow (Sunday) because they were pretty booked-up for a same day appointment. I said that was fine. No specific arrival window was given. Meanwhile, a different company called Sunday morning and said they could come right now. I called 24 7 Fix It back to cancel. What seemed like an offsite answering service took my call and said they're not open on Sundays. Obviously, their name would indicate otherwise. I never heard anything at all from this company on Sunday as promised. Then, at about 10:00 this morning (Monday), they said they were ready for me. I explained what happened and they said, "we are definitely open on Sundays and take care of our clients." I guess I was the exception to that rule. Glad I didn't count on them for Sunday and called around to other companies.

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  Response from the owner

  Hi Andrew, we are so sorry that you had this experience with us. We never want our customers to leave feeling this way. We do have 24/7 on call representatives, so somebody should have given you a call back with an update, and we apologize for that. If you would, please call our office and we can work on making this right with you.

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