Five Star Refrigeration
Real, Las Cruces, NM

Five Star Refrigeration Reviews

4.8 stars based on 171 reviews

Featured Comments:

• J

  Jacob Hernadez

  5.0

  I called this company because heater wasn’t working and they did a excellent job. From the dispatcher to the office staff Aldo and Liz to the tech that showed up all and everyone of them were great. I would definitely recommend 5 star refrigeration to any one I know. So thankful there is still great customer service out there!!!

• D

  D K

  1.0

  We had a pretty poor experience with this contractor tbh. Here is some of what you can expect... - Friendly Technicians (the one positive) - It took 3 weeks for the initial inspection report to get from Five Star to our warranty folks. When I called Five Star, all we got was "we sent it, there's nothing else we can do". It required us setting up a three way call with the warranty people to get them to resubmit it after multiple calls back and forth. - Multiple delivery attempts for the new AC unit failed before "someone was home" - Charged 2100 dollars for a roof "modification" which turned out to be a couple metal pieces welded together and bolted on. The home warranty folks said this "seemed high" but was out of their hands. At this point, we were pretty much stuck and had to pay. - No itemized receipt despite calling and asking for it 3 times (I've given up on this) - When we asked when we could set up an appointment for the installation, the person on the phone said "if I tell you tomorrow, you'll call me at 8am tomorrow, so I'm not going to give you an estimate". Pretty rude. Also, we were 2.5 months into the summer without AC at this point. - Install team showed up with a crane the next morning without any sort of notification or appointment. Fortunately we were home. But still. - Screws, zip ties, and trash were left all over the roof and lawn. Fortunately we didn't step on anything.

• F

  Frankie Guerrero

  5.0

  5 Star Refrigeration went above and beyond to help my mother out when her ac went out I contacted 5 Star refrigeration company spoke with them they immediately scheduled my no in and John the tech came very respectful and professional came in analyzed and assessed the situation explained to us what was causing the ac to not cool. We told him do what you have to fix it he did just that very very proud and happy with 5 Star refrigeration company very satisfied with there professionalism Thank you Aldo and Liz. Strongly recommend for any heating and cooling services

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