Five Star Heating Oil Co
Gear, Reno, NV

Five Star Heating Oil Co Reviews

4.4 stars based on 9 reviews

Featured Comments:

• s

  snowhtndoc

  5.0

  Saved the Day! Another oil company let my oil tank run dry! Of course it is the weekend. My HVAC guy recommended Greg. Greg came out and immediately filled the tank. The other company never "filled" the tank, which is why I ran out. Now they are out and I am dedicated to Five Star... great service, great guy... and locally owned and operated, instead of a National Company where you cannot talk with anyone!

• K

  Kara

  5.0

  These guys were amazing. I sheduled a fuel refill and totally forgot they didnt accept card. Instead of leaving me luterally in the cold, they worked with me and extended the honor system that I would drop off payment. I honestly didnt believe there was trust left in business at all. I was and am SO grateful!!!

• E

  Emma Musser

  1.0

  I've had service with this company for three months and have already decided to change companies. They promised they would show up to deliver the first week of every month (never an exact day/date), and have been late every month since. Our first month of service, the gentleman showed up a couple days late (blaming it on our landlord, who is not on our account), so we were not prepared with payment, but he thankfully allowed us to deliver payment to him later that day when my husband cashed his check. The second month, again, he was late, but was kind enough to accept a payment arrengement from my mother as she wanted to pay for our oil as a Christmas gift...which, because of the delivery's lateness, we were out of oil. THIS month, he was TWO WEEKS LATE. when I called him, he blamed it on my mother, who had told him we would see what we were doing for this month (January). Instead of calling me or my husband (the account holders) to find out what we needed or how to handle the situation, he decided not to show up. I have a 3 month old and have been out of heat because of his decision not to show up. My electric bill is going to be astronomical because we've been running space heaters to keep our house warm. Had he shown up on time, this wouldn't have had an issue. I would not recommend this company, since he hung me and my family out to dry.

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