Firestone Complete Auto Care
Richmond, Williamsburg, VA

Firestone Complete Auto Care Reviews

4.3 stars based on 166 reviews

Featured Comments:

• J

  J Gressman

  3.0

  Made an appointment over the phone with great desk staff for a brake inspection on brake pads under warranty. Was offered earliest appointment for 12 noon the next day...fantastic. I arrived and the polite and professional staff got me checking in and I took advantage of the decent sitting area (with two wall plugs for charging devices) .....3 hours later, my truck was taken into the shop for service. I dont mind waiting at a shop..you might think it mandatory , but I feel my time was wasted by coming here. 1/3 of a business day is an unreasonable time to wait after making an appointment for a specific time. If I am forced to this location again. I will drop off my car and hope it is being worked on. Not the worst, but not a great first impression.

• V

  Virginia May

  1.0

  Within a week and we a half, I called several times, requesting an appointment or a good time to come in for a 12-Month Virginia State Safety Inspection service from Firestone. I was greeted each time with a fast and seemingly hostile tone, to which the last few calls were answered by a "Brandi" and each time not only was the customer service completely missing, but the sense of "you, the caller, are a complete inconvenience" from the POV of the Firestone employee having to answer the call. I would not recommend this place to even call as a prank call.

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  Response from the owner

  Hi Virginia, this doesn't sound like our usual service, and we're sorry to hear that this was your inspection service experience. If you'd like to discuss your concerns further, please email us at [email protected] with the complete details, store, and your contact information. We value your business with Firestone and hope to hear from you soon. ^Lisa

• M

  Mico Popovic

  5.0

  Now days, being without well maintained car is like being without basic needs ! Firestone is there to help you out to keep up with everything needed for your vehicle! Oil change, tires, alignment , breakes, filters and more ! Staff in here is very friendly and proffesional ! Just did Oil Change and state inspection. Everything I was told was in my best interest. I got several fixes on my cars and I noticed after alignment , still could be bit better ! Without questining they double checked it for me to make sure everything right! Tina on front desk was very pleasent , as well the other lady and all guys are friendly and sharing advices how to keep maintaining my cars on my own! Good job guys !

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