Fire & Ice Heating and Air Conditioning
Freeway, Columbus, OH

Fire & Ice Heating and Air Conditioning Reviews

4.9 stars based on 1476 reviews

Featured Comments:

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  Chris Husmann

  5.0

  Fire and Ice has been wonderful to work with! Our new Furnace and AC are working like a dream. We had a number of places come out for estimates and Fire and Ice was the only one who actually went around and measured our windows and home and determined we should get a smaller furnace than what was installed before, saving us money both up front and on efficiency down the road. We were also impressed at the quality of the installation itself, as our old setup was clearly done without much care or thought. Fire and Ice took the time to move pipes and such that were just hanging from my ceiling before, move the humidifier to the proper side of the furnace, move over the ductwork that was not put in a good location, raise our electrical box outside away from the ground, and all kinds of little things to make sure our system runs right for a long time. It's been a few months and our setup runs perfectly. You get what you pay for, and I'm glad we paid for Fire and Ice!

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  Response from the owner

  Thank you so much Chris, for the amazing review and five star rating! We strive to provide five star service to each of our customers. I want to personally thank you for sharing your experience you had with the company. We at Fire & Ice, take great pride on how we serve customers everyday, and for you to recognize the outstanding job from our staff speaks volumes. Thank you again for choosing Fire & Ice.

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  Jared Petersen

  5.0

  The entire process of having a new furnace and air conditioner installed was awesome. Scheduling the estimate was quick and easy and I didn't have to wait on availability. The estimate was very thorough, and Bryan was extremely helpful in explaining everything. Install was just a few days later based on my schedule (they could have installed sooner) and the install technicians (Bryan, Alontae, Von) were awesome. Very professional and courteous, adhering to local health guidelines the entire time. They also had somebody come out and take photos and videos of the install so they could use it in their training. They took the time to ensure everything was installed properly (my old install wasn't). They were also very helpful to show me everything about the system and new thermostat before they left. Bryan followed up with me a week later and stopped in to check on the install. He's awesome and having a tech come out and tweak a couple things (humidifier and thermostat) to ensure everything runs properly!

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  Response from the owner

  Jared, thank you for taking the time to share your experience. Fire & Ice strives to provide each customer with an exceptional experience and we are excited to hear that Bryan and our install team delivered! Having great employees on our team is something we are proud of and value. We appreciate the opportunity to come into your home and provide you with service. We truly appreciate you sharing your kind words with us and want to thank you for your trust and business.

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  Gary F

  5.0

  We had 2 AC systems relocated and replaced. Roger (our sales contact), spent most of the day with us calculating the load and measuring the house to ensure proper equipment sizing. Roger was very responsive in helping select a proper and sound location to install the new systems. He came out 3 times to answer questions and inspect the retaining wall/pad. On the day of install, Bryan, Nick and Luke were on time and very respectful of the home. They worked tirelessly the entire day (8am - 6pm) removing the old evaporator(s) and installing the new compressors. Everything was done neatly both inside and out. I would highly recommend their service to anyone considering a new system(s).

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  Response from the owner

  Gary, we are so grateful of your review. Thank you for taking the time to share your positive experience with us. Fire & Ice strives to provide each of our customers with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future please don't hesitate to call. Thank you for choosing Fire & Ice

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