Ferguson Selection Center
1st, Hickory, NC

Ferguson Selection Center Reviews

4.3 stars based on 26 reviews

Featured Comments:

• J

  James Sebestyen

  4.0

  so unhappy with the quality of expensive sconces we purchased. The glass on one sconce was broken. When the replacement glass finally came it was so badly made that it didnt fit in the metal frame and was so thin where alignment hole was made that it broke just touching it. They will see me tomorrow morning. Pleased to say customer service has taken care of the issue. Much thanks to Cheryl in the showroom who was a great help. We will be back in next week to look at sconces and make a purchase for a kitchen light also. The quality of the dining room chandelier is great. So we went from 2 to 4 stars.

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  Response from the owner

  We're sorry to hear of your frustration and poor luck with this product. We would love nothing better to resolve the matter and restore your trust in us. We invite you to forward your order details along with your contact information so we can look into this and reach out to you. Please contact us at [email protected] and note that you spoke with us on Google in your communication. In your communication, please include your name, email address, your product name, and where and when you purchased the product. This will help expedite a resolution for your item.

• M

  Melissa Duncan

  2.0

  They have beautiful things, but customer service leaves a lot to be desired. The older fellow tried so hard, but it was kinda hard when some of the fixtures weren't even labeled with a model#. He was so nice, but the other fellow Hates his job. That's all I'm gonna say about that.

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  Response from the owner

  Melissa, thank you for providing us with your review and we promise you that customer service is at the forefront of our business. We're happy to hear that you enjoyed one of our associates and we will take your feedback regarding the rest of your visit back to our team. We hope to see you again and show you the 5-star treatment you deserve.

• N

  Nate

  5.0

  They have a great selection of plumbing parts. They carry everything plus the kitchen sink. The staff there is awesome and very knowledgeable. They will help you get the items you need and show you how to install or repair if needed. I highly recommend this place if you're needing plumbing parts or new kitchen or bathroom items.

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