Ferguson HVAC Supply
Spectrum, Newbury Park, CA

Ferguson HVAC Supply Reviews

4.1 stars based on 10 reviews

Featured Comments:

• B

  Bren Tamayo

  1.0

  Went in today to buy locking caps for my mini split, they didn’t want to sell me the parts because they can only sell this part to license contractors…after I had talked to Ferguson customer service over the phone and they had told me I could buy this part at there store as a homeowner..I think manager and employees should be better trained on what they are selling a little better and follow company policy. Locking caps are not under pressure and is a simple instal any homeowner can do to make there ac system tamper proof.

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  Response from the owner

  Thank you, Bren, for sharing your review and feedback with us. As part of Ferguson’s strict attention to our customers' safety, we have made the decision to only sell to licensed contractors when dealing with products and equipment that could potentially lead to dangerous installations, but we apologize for the miscommunication regarding your locking caps and understand your frustration as your time is valuable. If there is anything we can do here to improve your experience at this time, please contact me directly at [email protected]

• J

  Justin Johnson

  1.0

  Worst customer service,everytime I come in here this branch is the worst

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  Response from the owner

  Thank you for reaching out to share your experience, Justin. We would like to research a little more to see how we can help. Please feel free to send your contact information and further details to: [email protected] and we'll have the right individuals reach out ASAP.

• M

  Mark Palacios

  5.0

  Very helpful and knowledgeable about products