Favret Heating & Cooling
Dublin, Columbus, OH

Favret Heating & Cooling Reviews

3.9 stars based on 128 reviews

Featured Comments:

• M

  Michael Cleary

  5.0

  There are different kinds of Christmas Miracles. Mine came from Favret Heating and Cooling this year. After a busy Christmas weekend I woke to a stone cold boiler. Favret had worked on a gas boiler at a previous home and installed my current gas boiler five years ago. I was worried about all the busyness of Monday morning but made the call. Susanna answered at 8:00 a.m. sharp and made it sound like all of the Favret company was waiting to take care of my problem. I worried about how long into the week, or next, I would have to wait for an appointment. She simply said, "we'll have him call when he's on his way." I said, "wait, what day", she said, "today". Then, within and hour she called to see if they could come early rather than late. Of course. Twenty minutes later, Larry walked in and had my problem diagnosed almost immediately. A safety feature had tripped a switch. Larry is a trained boiler engineer and explained to me in detail how I could make certain I could keep the problem from recurring. My boiler was fully functioning before Noon, a couple hours after I first discovered the problems. Now that is outstanding service from the Favret Company I have come to depend on and certainly a Christmas Miracle.

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  Response from the owner

  WOW! Thank you so much for taking the time to share this review! It means a lot to us. I'm happy that Favret was able to provide you with a "Christmas Miracle," Michael! We'll make sure that Susanna and Larry are both aware of your comments. We look forward to serving you for many years to come! My best, Phil Favret

• T

  Troy Stevens

  3.0

  This review is being done at the request of my mother who had a heating and cooling system installed in June/July 2021. The techs from Favret were very professional, tidy, and kept her updated on every step of the installation process. Upon completion, the techs made sure that everything was in working order before accepting payment for the job. The issue/complaint comes in regarding the insulation wrap used on the Ac pipes. It appears to be a very cheaply made material that is being held in place with duct tape instead of zip ties or some other clamping material or device. The ac unit also should have been placed closer to the structure to reduce the space between it and the house. Between that and the cheap white pipe wrap, that is secured with duct tape, it gives the entire project a gaudy appearance that resembles a child's first science project made with parts from the scrap yard. The unit functions as intended, but has a Frankenstein appearance to it. This might be a petty complaint to some, but as the attached pictures will attest, it is not a meritless complaint. For a job costing just shy of $8K, one should expect a better looking finished product that isn't secured with duct tape and bubble gum.

• d

  deirdre carrubba

  5.0

  I had an excellent experience with Favret, from the person who scheduled my service call to Greg (444) the technician who had me fixed up in no time at all! personable, informative & precise.

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  Response from the owner

  Thank you so much, Deirdre, for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We're here for you anytime! Sincerely, Phil Favret

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