Fast Response Heating & Cooling
Broadway, Grove City, OH

Fast Response Heating & Cooling Reviews

4.3 stars based on 1121 reviews

Featured Comments:

• L

  Lynann Newsom

  5.0

  Lenny came out to repair our system after it stopped heating. Our system was 40+ years old and ended up needing to be replaced. Lenny explained the whole process to us. The next day Brian and Cody were out to do the installation. They removed the old system and installed the new one. They then cleaned up their entire mess before leaving. They were all very professional and answered any questions that I had. I couldn't recommend them more!

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  Response from the owner

  Hey Lynann, thanks for taking the time to give us a positive review! We truly appreciate that and we are so happy that you were pleased with the service you received!

• A

  Ashley Dollins

  1.0

  This review has nothing to do with our furnace or the techs who installed it; rather it has to do with communication with this company and the fact that we paid in full at the time of our installation only to find out that our check was held either by the tech himself or someone in the office for more than a month. My husband and I called multiple times to make sure our check was not lost or stolen. We were given different stories about where our check was every time we called, and we were assured on multiple occasions that our check would be processed the next day. Here we are more than a month later and I received yet again another story about the whereabouts of our check. I have called in and tried to resolve this issue multiple times. I have left messages with office staff and on the voicemail, and have not received a call back myself. Instead, after multiple messages, my husband was called and threatened with a collections lawsuit if we cancel our check. This is completely inappropriate and uncalled for. We have paid for our services and have had to contact our bank with worries of fraud since our check, with our banking account information, was held by this company for MORE THAN A MONTH! Rest assured we have contacted our home warranty company to let them know of our problems and intent to never use this company again, and surely we will not be referring any friends or family for their future needs.

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  Response from the owner

  Hi Ashley, this was definitely our mistake and we sincerely apologize! We have changed our procedure since then because of this! We almost didn't charge you at all because of our mistake. We appreciate your feedback!

• I

  Ivan Mironov

  5.0

  They're not kidding with their name. Our original 24-year-old AC unit finally bit the dust yesterday afternoon in the horrible heat and humidity. Our house had an internal temperature of 86°F with 51% humidity. We called them that same day asking for someone to come out and look at our system and give us a quote if it ended up that we would need a new unit. The tech came out at around 4:00 PM. He checked our entire system and found that the refrigerant they put in to top everything up 2 days ago all went bye-bye due to a rust hole at the evaporator coil. He gave us a quote a lot cheaper than we were expecting, AND gave us a partial credit towards it because of the $400 we paid 3 days ago for the refrigerant top up they did. We asked about going from the old 2.5 ton system for a 3 ton. Everything included, we were quoted $3975 (I was expecting over $5,000) and they could have someone out the very next day (today). I called them first thing this morning just after they opened to find out what time frame they were going to offer us. Turns out that their lead installer was already en route with everything needed for the install. He arrived at our doorstep within 15 minutes of me making that call. 3 hours later and we had a brand new, shiny, powerful AC system. Everyone was great to work with and very transparent and upfront about everything from start to finish. This was an astounding first impression for us, being new customers, and I was completely blown away by how serious they take their jobs. The words "Fast Response" don't do them justice. If you have any sort of HVAC problems, these people should be your first pick. All in, they took care of us in a total of around 5 hours; 1 hour yesterday and 4 hours today. Five. Hours. I don't think anyone else could've gotten it done any faster or just as reasonably priced. If I have another issue with my HVAC system, Fast Response will be my first and only call. They should be yours, too.

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  Response from the owner

  Thank you so much, Ivan! We appreciate the wonderful review you gave us so much, but on top of that, how detailed it was, because you made everyone that was a part of this experience smile! It makes us happy that you were happy! We can't thank you enough!

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