Farnell Mechanical Inc.
Airport, Opelika, AL

Farnell Mechanical Inc. Reviews

4.1 stars based on 35 reviews

Featured Comments:

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  windi rosson

  3.0

  Initially installed our new unit with no problems in 2015. When we called for our yearly maintenance, no one ever showed up. We did this twice and then gave up on them, and changed out filters out ourselves. After a few years we started to have issues with the unit not cooling, and blowing fuses and lost power to our thermostat. Tech came out and checked voltage, and changed a fuse. They charged us 1.5 hours of labor, for a 20 min fix. The issues above persisted and we called to have them come out for repairs again. The techs arrived and tested voltage and various things but could not find the issue. It was my husband who discovered a wire that was cut and causing a short. The techs fixed that, and also cleaned the coils thoroughly on the unit. We are still having some issues with our unit not cooling properly which were brought up in the first visit, but since the issue hadn’t happened that much over the course of the past 5 years the tech didn’t think it required any further investigating. They will charge you for the techs coming from Opelika, however my husband talked to the tech and they were already in Columbus, had just finished a service call and were heading to our house. When my husband brought this up for Mr. Farnell, he stated that they had to include for fair wear and tear on their vehicles. Tried to bill extra hours for labor, good thing I noted the time when they arrived and when they left, plus we had a rain storm that stopped all work for the duration of the storm. Charged us for fuses, that we provided since the tech didn’t have any. My husband called the office to challenge the charges on the bill and did negotiate them with Mr. Farnell, who agreed that something were charged/done in error. As small business owners, we try to utilize other small business owners when possible. We have spent over $10k with this company (for the new unit and repairs) and after this experience will never use them again. It’s a shame that they let lack of communication, over billing and erroneous charges ruin their business relationship with customers.

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  Wendi Weimar

  5.0

  Farnell Mechanical did fantastic work at my house. They fixed a messed up system and now its great!!!! The entire staff was professional and patient. They were SO thoughtful and took great care to protect my elderly mother. It was such a piece of mind during this Covid-19 outbreak. Great JOB!!!!! If you need any heating or ac work, please consider Farnell Mechanical

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  Yvonne Watkins

  5.0

  First of all I would like to Thank Farnell Mechanical Company for sending the crew that installed my system. STEVE...Hunter & Devon...You did not dissapoint. You treated my home with care & you were efficient as well as very professional. You all were personable & Courteous. As a Customer I could not have asked for more. This Company should hang on to these guys because a Company is only as good as the people who run it. These guys were Awesome!! Thanks again. I had pictures but there is not a link that allows me tp post them.

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  Response from the owner

  Thank you so much for your business and the feedback!!! If you would like to share some pictures you can send them through Facebook or to [email protected] Tommy Farnell

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