Farha Refrigeration, Heating & Cooling
Hillside, Wichita, KS

Farha Refrigeration, Heating & Cooling Reviews

3.8 stars based on 21 reviews

Featured Comments:

• M

  Matt McNelley

  1.0

  Extremely disappointed in the service experience I had with Farha yesterday. After reading these positive reviews, I agreed to let my home warranty company dispatch them to inspect my AC unit for a problem I was having. The tech they sent seemed friendly enough at first, but spent only a few minutes with the outside unit, came back to tell me my "freon was low" and that he had to call it in to the warranty company before discussing service options and he'd be back shortly. After calling it in, he came to collect my service fee, and I assumed was going back to the phone but just got in the van and left instead. The warranty company called to tell me his diagnosis (which was not "low freon") and that the fix was a $1200 job, but the problem I had with the whole experience was three fold. 1) He did not show or explain anything to me while he was actually on the property. Showed up, took my money, and left a layperson to try to talk to me about it over the phone who was unable to answer my questions or discuss the options for repair. 2) The problem he "diagnosed" is actually impossible to diagnose based off the few minutes of work he did. The components of the outside unit/evaporator are all hidden from view through the grate on this unit, and the company said his diagnosis was a slow leak from the evaporator coil due to corrosion. He did not remove the panel from my outside unit to perform a visual inspection of the supposed corrosion, he did not pressure test or charge the system to actually measure if there was an active leak... Basically did none of the necessary work to prove that actually is the problem. 3) He never stepped foot inside the main house. How can you know what is actually wrong with the system if you don't examine all the components? Despite saying he was "going to look at the exterior first" he never went down to the basement to look at the interior components of the AC unit to see if they were functioning properly or not. So the cliff's notes version was: They didn't do the diagnosis work they were paid to do, they provided a diagnosis to the warranty company without actually doing the diagnostic exam necessary to come to that conclusion, and the only time the serviceman spoke to me was to tell me it was low on freon (which is not what he told the company) and to take my money and then leave without saying anything else. I could not in good conscience recommend this company if that is the way they do business.

• B

  Betsy Steiner

  4.0

  My air conditioner broke down last Monday night. I called some of the major company's and no one could get to it till the mourning. I read their reviews and called this company and they where able to come out in thirty minutes. The problem was a bad fan motor and they were able and fix the problem fast. I was impressed with the gentleman's professionalism and the speedy service especially since my parents where in town for the week.

• m

  marci Chastain

  1.0

  I work for a small buisness that's Been a fixture in wichita for 30 years at least. We have rented an ice machine from farhas for 24 years. the ice is very important for our buisness to have in order to maintain the great taste of beer on ice. Farhas rented the machine but has not maintained it or cleaned it since we have had it. Now it no longer is making ice, since last wed. We called, left messages with no reply until Sunday 4 days after we contacted them. Only to tell us they needed a part and would be back the following day, monday. Still have not seen or heard from farhas as of 10 pm Monday. After so many years of rental I'd thank they would want to take care of us but no. Therefor I'm rating them a minus - 5 star. We are looking for a better company that will appreciate our buisness.

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