Family Heating & Cooling
Hardy, New Castle, DE

Family Heating & Cooling Reviews

4 stars based on 68 reviews

Featured Comments:

• J

  Joe List

  1.0

  Completely ghosted me - initial attempt to fix went well, but when a larger job was necessary (furnace replace) they didn't submit the result to Home Warranty company leaving me in a lurch for weeks. 100% blame Family Heating & Cooling for completely disappearing (called daily, left messages, no callback or status update, despite repeated promises...). All they had to do was submit the order to warranty company, they even didn't do that! IF YOU HAVE A CHOICE, please don't select this vendor, otherwise you may be stuck/strung along for weeks/months.

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  Response from the owner

  Hello Joe, this is Matt with Family. I apologize for the situation. Our dispatcher was out due to a medical emergency and left us with some pretty big shoes to fill. Please call me on my personal so I can rectify this situation. 302-561-5000

• L

  Lin Passwater

  5.0

  Matt is hands down one of the best, most down to earth owner operators you will meet. He will go above and beyond the call of duty to make sure the customer is satisfied. Sprinkle in the fact that he is a genuinely good guy, and you have the makings of a top quality service professional. Matt and the team at Family will always be my first call. Highly recommend!

• D

  David Chapman

  5.0

  Matt was able to set up an appointment promptly, was a pleasure to have in my home, and resolved the thermostat issue efficiently. If you need any HVAC work, call them first.

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