Falso Service Experts
Corporate, East Syracuse, NY

Falso Service Experts Reviews

4.5 stars based on 627 reviews

Featured Comments:

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  Mike Sacco

  1.0

  I had a bad experience with this company on 1/9/22. Our furnace hadn’t been working for about 18 hours. The tech showed up followed by someone who ended up being a salesman. Tech diagnosed the problem as a bad inducer motor and told me because the furnace was 20 years old that the part would be expensive and hard to find. The second person stepped in and quoted me for a new furnace and told me I would have to act quickly because they had limited install dates available and prices were going to go up. I wasn’t really comfortable with how things had transpired and we still had no heat so I called another company. That company diagnosed the same problem, but was able to provide a temporary fix and told me they could have the part the next day at half the price of Falso. I asked him if he could quote me for a new furnace while he was here and that quote was also half the price. A week later and the furnace is still running fine on the temporary fix and we expect to be getting a new furnace this week. I have tried to contact Falso several times to try and discuss my experience and get my money back. No one has returned my calls or emails.

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  Response from the owner

  Mike Sacco, we regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at [email protected] with your full name on the account, address and phone number and we will follow up with you.

• A

  A'ya Inanna

  5.0

  Due to the weather my pipes froze and burst. I called Falso because I have used them in the past and they do good work. Bill came in and assessed the situation he suggested that we update the water lines to pex to resolve the issue for good. I cannot say enough about how good of a job Bill did and how experienced he is! He had me up and running by noon and now my water pressure is excellent! If you need an experienced plumber I'd highly recommend Bill he is your guy! Dottie at Falso is also great she always called me and kept in the loop as far as scheduling.

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  Response from the owner

  Hi A'Ya Inanna, Thank you for the great review. All of us at Falso Service Experts appreciate you taking the time to leave your feedback and letting others know about us!

• E

  Ed Meehan

  5.0

  Falso was the only company to get back to us in a timely fashion when our furnace died on us. When I say timely, I mean within an hour they returned our call. Our furnace broke down at night in late December of 2021. It was after regular hours. They showed up that night to look at our furnace. Only charged us $99 for the service call. Other "companies" answering services told us it would be $200-$300 just to come out after hours as an "emergency" call. The other "companies" also said they'd have some get back to us within 24-48hrs. Well, that wasn't going to work for us. It was 20° out and no heat? So, Falso figured out the problems with our unit and discussed our options with us. We decided on a new furnace/ac system as our units were almost 30 years old. Falso showed up the NEXT morning! Spent 12 hours straight taking out our old units and installing the new ones. They even hauled away the old units! They did a great job and cleaned up as if they were never there! So, I will tell you, I am very impressed with Falso. I would recommend them to anyone needing new furnace/ac or just service work! Thank you Rhonda for your quick response and professionalism!

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  Response from the owner

  Ed Meehan, we appreciate your business and look forward to our continued relationship!

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