Fabian Oil
County, Thomaston, ME

Fabian Oil Reviews

3.7 stars based on 14 reviews

Featured Comments:

• S

  Stephanie Gray

  2.0

  called and ordered propane took 2 1/2 weeks before it was delivered. During the same phone call I paid ahead for the propane and today I got bill. Sorry don't owe you anything. I actually should have a credit....Is it time to change companies?

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  Response from the owner

  Hello Stephanie - Thank you for choosing Fabian Oil for your propane provider, and for taking the time to share your experience with the community. We strive for a five star experience with every interaction, so we're sorry to have missed the mark for you. As an automatic delivery customer, your deliveries are scheduled based on usage, which we calculate for you using usage history, weather, and tank readings - which is why your propane was delivered a couple of weeks after you called in. We do also appreciate you pre-paying over the phone, the invoice you received was for the fuel we delivered to you on that day and was sent for your reference only. Your invoice should have also stated the following: "This invoice has been paid in full. This invoice is being sent for your reference only". We do show that you called us on 4/01/2022 to ask about the invoice you received, upon which our customer service agent confirmed that your account was all set, the delivery of propane was paid for in full, and advised you that there was indeed a credit on your account. We hope this information has cleared up any confusion regarding this matter. If you still have any questions, comments, or concerns please feel free to reach back out to us at (207)-465-2000. Thank you again for choosing Fabian Oil as your propane provider. Have a wonderful day!

• R

  Ryan Lawrence

  5.0

  I use Fabian at both my business and my home both located in Camden for my propane needs. I have a service contract with the company, and all deliveries are scheduled and happen on time. All staff members that I have dealt with have been courteous and have handled any questions or concerns I have with urgency and respect depending on the situation. Would recommend to others who are looking for a quality company that handles their customers needs quickly and efficiently.

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  Response from the owner

  Thank you Ryan! We really appreciate your kind words and your business! Have a great day!

• G

  Gabe Wing

  5.0

  Always get my deliveries on time. Have had a great experience with the service technicians from the annual cleanings to the middle of the night emergencies. Everyone I've had contact with with is always courteous and professional. Would definitely recommend Fabian to everyone!

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  Response from the owner

  Thank you Gabe. Appreciate your business! Have a great day!

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