Expert Heating & AC Repair
Gateway, Memphis, TN

Expert Heating & AC Repair Reviews

1.4 stars based on 18 reviews

Featured Comments:

• R

  Renea B.

  1.0

  This is the worst experience I have ever had with a service provider. I too CHW and they sent this company out to see why my thermostat was blowing hot and cold air at the same time. The technician ensured it was fixed but when night time rolled around, the heat didn’t come on at all. I submitted a message to CHW they asked me to contact the service provider. I did and left a message a couple days later I tried calling another number that was on the paper work I got a text asking me what my concern is. I told them and they sent the technician back out he informed me that it needs to be replaced. From there on, I never heard from them again even after reaching out several times. I contacted CHW and assigned a new company and informed me that this company has been removed from their network. I hope this is true after seeing all of these reviews. This company is horrible. I will be reporting them to the BBB.

• A

  Apasia sea

  1.0

  I had bought a house in 2020, as soon as we moved in the AC stopped working. I call choice home warrant and expert was dispatched and came the the conclusion that we needed our Freon charged and Change out the air filters. This worked for a while but this was in October, and it started to get cold, so we no longer needed the AC. Fast forward to spring of 2021, the same issue was happening, we called chw again and expert was dispatched, again. Except for this time our evaporator coil has a leak and needed to be replaced ( which I believe was the initial issue from 2020). chw agreed to cover the repairs however we still have to pay a balance around $500. We have now been out of air for 3 weeks since the parts were “ordered”. We are constantly having to call expert to get updates, which they either hang up or put us on long holds. The lack of communication and concern is very frustrating. Now while temps have not gone into the 90s yet, it can still get pretty hot in the house. And the fact that I have a baby and 3 kids in virtual learning is a whole other frustration with this heat! Please take heed to these reviews and request another company or look else where for services. At this point I am willing to pay out of pocket for the entire service than have to deal with expert. Sad

• L

  Leotis Simpson

  1.0

  Please beware of using this company! (Expert Heating and Air) They are one of the worst heating and repair services in the Midsouth. ( Google for reviews) They are unprofessional, don't respond to phone calls, or return phone calls and are simply dishonest. Choice Home Warranty sent this company out to check my heat and air unit, because the unit wasn't coming on when I turned on the thermostat. The same technician came out twice to my home for the same problem... the first time they initially came out, the technician told me that there was a loose wire on the unit and I paid the $ 65.00 service fee, but had to call them back that night because the heat would not come back on after turning on the thermostat.... to make a long story short, the second time they came out, the technician is going to tell me that the entire heating and air unit that is only (3 years old) needs to be replaced because it had a crack in the unit!!! WHAT..... that was nothing but simply a small patch of rust! I had the unit serviced today (05/11/2021 and was told it only needed to be cleaned. These fools also cut off the gas line to the unit so that It wouldn't come back on. If any home warranty companies send these idiots out send them back and don't use them. CROOKS!!!! if I could have gave zero stars I would have.. I hate when people take advantage of OTHER people for a profit

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