Excellence Heating & Cooling
Utah, Idaho Falls, ID

Excellence Heating & Cooling Reviews

3.7 stars based on 29 reviews

Featured Comments:

• C

  Carolin Glendenning-Bowman

  2.0

  Excellence Heating & Cooling installed a heat pump for me in September 2019. After it got really cold, around December, the heat pump ran for 4 months 24/7 (2019/2020) but the house never felt really warm and neither did the air coming out of the vents. I wasn't familiar with heat pumps and thought because it was a very cold winter, that's just how it is. The next winter (2020/2021) it felt like the heater was blowing out more cold air than warm air. I called and was told that my warranty had expired plus Excellence Heating & Cooling was no longer in business. I called a different company and found out that the heat pump was wired incorrectly, the heating and air conditioning wiring was mixed up - no wonder my house always felt cold. Now, the third winter (2021/2022), the heat pump is broken. Am I really that unlucky or did Excellence Heating & Cooling just install a used or repaired heat pump system and charged me for a new one?

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  Response from the owner

  Mrs Bowman sorry to hear about your complaint but I am still in business I just happened to change my business name. I still have the same phone number same address and I'm very reachable. I have never sold used equipment and never will. Perhaps you can give me a call and I can help you resolve the issue.

• A

  Age Brown

  5.0

  They were able to come out the same day when I had a water heater issue. The price quoted was less than anyone else I talked to, and that included the cost of the water heater. He was very prompt with responses to me, and made every possible attempt for the repair to be cheaper for me as well. When I made the call originally, I didn’t know the type of water heater that I had, so when I needed a different type than he originally quoted me, he made the trip to get the correct one quickly, and made sure that I knew exactly why we needed a different heater. I would 100% recommend these guys to anyone, and they will be my first call if I run into issues in the future.

• S

  Spencer Parker

  1.0

  Sloppy. We have been having problems with our radiant heating in the bedrooms of our home so the Home Warranty service contacted Excellence Heating & AC. They came into our home, checked the voltage, told us there was only half of what there should be, charged us a $60 service charge, and then left. They didn't even finish putting the thermostats back into place; just slapped them back into the wall without screwing them down all the way and called it good. I don't know how they are for the other services they offer but we were less than impressed and I certainly wouldn't recommend them to anyone. Waste of time and an even bigger waste of money.

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