Excel Heating & Air Conditioning Inc
Mckinley, Greenwood, IN

Excel Heating & Air Conditioning Inc Reviews

4.6 stars based on 9 reviews

Featured Comments:

• M

  Martin Radtke

  5.0

  We have dealt with Excel HVAC for over 15 years. Our house was completely renovated in 2002. New HVAC Carrier system including all new ducts in attic installed by home contractor. Contractor recommended Excel for yearly maintenance contract. OK we did that. We had an inducer and thermostat replaced under warranty. Excel installed a new blower that was 10 yrs old. Excel, although located in Greenwood, has always serviced our HVAC system timely. When the inducer, thermostat & blower went out (twice in dead of winter), Excel came out within 24 hours and fixed the problem. We have highly recommended Excel to our family and friends. Our son Brent has 2 rentals (1940 Broad Ripple & 1990's Geist Condo) that Excel has also maintained with exceptional service. V/R Martin Radtke, Ret'd US Army Civilian

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  Response from the owner

  By taking the time to send such a fantastic review, you've made our whole team very happy Martin - thanks! Our commitment to everyone is to provide the greatest experience possible from the best team in the business. Because we love what we do, your opinion is very important to us - it lets us know where our focus needs to be. Please remember that our team is always here for you. You made our day, thanks!

• D

  D C

  5.0

  It’s always nice to find local and honest tradesmen and from my experience these guys are top notch. Quick service had my AC back up and running perfect in no time. I’ve found many larger repair chains are salesmen first and technicians second. I have an older system and I’m certain other companies would’ve tried to get me to put in a completely new system when not necessary. Now when it’s actually time to replace my HVAC system I know who I can trust to do the job right. They’ve earned my business and trust.

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  Response from the owner

  We are extremely grateful for your amazing review! Such positive feedback motivates us every day! Everyone here works tirelessly to make sure we're consistently providing top quality service - it's our mantra. Because we love what we do, your opinion is very important to us - it lets us know where our focus needs to be. Our team hopes to earn the opportunity to serve you again. You Are Awesome!

• B

  Bud K

  1.0

  Over-charged the parts by 300%. Did not perform services requested IE, flush system and remove air. When I questioned them on the invoice they said they would have to talk with "Tim" and get back to me. Spoke with Tim multiple times and he said he would have to speak with the owner and get back to me. They went ahead and charged my credit card before ever getting back to me. I only used them because the previous owner had a folder full of past invoices for work and parts that all seemed very reasonable. Unfortunately they must have changed practices.

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  Response from the owner

  Bud, we are very sorry to know that your experience with us was not up to our 5-star standards. We work very hard to make sure our team delivers on our brand promise of great customer service. Our team will ensure that negative experiences like this won't happen again. It is our mission to provide stellar customer satisfaction. Please know that we are working hard to prevent this from happening again. If there's anything our team can do to remedy the situation, kindly please reach out to us. Thanks again for your honest feedback.

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