Ernie's Heating and Air Conditioning
Belt, Strathmore, CA

Ernie's Heating and Air Conditioning Reviews

3.8 stars based on 6 reviews

Featured Comments:

• L

  Lena

  2.0

  They were sent to my home by my warranty company to diagnose my heater problem. I gave them two stars because they were on time. The tech misdiagnosed my problem, but the biggest issue is they sent an employee to my house WITHOUT WORKERS COMP INSURANCE. Their license said they were exempt because they had no employees, but the man in my house was not the licensed contractor. They purchased insurance the moment I called them on it. This is a shady company and they aren't even good at the job.

• S

  Seth B

  1.0

  Called my home warranty to have a technician come out and evaluate my air AC/heating unit located on my roof. My home warranty advised me to contact Garcia Heating and AC to set up an appointment. They were available next day and gave me a 4 hour window in which they would arrive. The technician promptly showed up within the first hour and cordially asked to be shown where my heating/AC unit was. Upon realizing that my unit was on the roof, the technician’s demeanor changed and he went back to go grab a ladder from his vehicle. The technician (who was easily 250lbs+ and ~5’10) returned and leaned his ladder against my house’s raingutter and tried to climb onto my roof. After realizing that he was bending my raingutter he asked me if I had any spare 2x4 pieces of wood to use as a wedge between my house and my raingutter. I failed to see the logic on how that would change anything, but I told him I did not. As a response, he told me that he was going to have to come back after completing his other assigned jobs for the day and he would return with his own piece of wood. Regardless, I entertained the thought and waited for a reply. I did not hear back from the technician or the company for 3+ days despite leaving a voicemail the day after the technician came out. On the 4th day, I called again and another person from the company told me they were not coming back out because I had “fragile raingutters”. He told me to contact my home warranty to get another company to come out. I asked why they didn’t return my voicemail or notify me that they weren’t returning to evaluate my unit and he said they were too busy compiling notes. (???) Extremely terrible customer service and communication. Best part of the horrible experience was relaying the story to my Home Warranty. The Home Warranty Representative laughed hard and said he never heard anything that ridiculous before. I appreciate the humor of the situation, but I’m embarrassed for the company and their awful service. Strongly advise to look elsewhere for service.

• R

  Raquel Garcia

  5.0

  My home warranty sent them. Great service