Environmental Systems Associates
Gerwig, Columbia, MD

Environmental Systems Associates Reviews

4.9 stars based on 281 reviews

Featured Comments:

• l

  lucy hunter

  1.0

  After using Environmental Services for over 40 years, I have to comment that in the last 6month I have found their service to be totally unacceptable. They have refused to honor my prepayment for last years service agreement. Each time I have called, a receptionist says I need to speak with the service manager, Steve. She always says he is "out of the office" and connects me to his phone message line. He has never returned my 3 or 4 messages. I have been a paying customer to them since early 1970's. What happened to loyalty - something has changed in their business model. I am finding a new company.

  ---

  Response from the owner

  Ms. Hunter , we sincerely apologize for your recent experience and truly appreciate all the business you have given us over the years. I am so glad we were able to connect to discuss your situation further and find a resolution that meets your satisfaction. We hope we have regained your trust as we value your loyalty and commitment to our company. Please feel free to reach out to us directly at 410-381-7991 should you have any other questions or concerns. We look forward to working with you again in the future."

• e

  elaine stenzler

  5.0

  All three men and their helpers did an excellent job. Worked from the time they arrived until the job was finished. Coordinated the installation of the new heat pump on the roof with the installation of the new heating and A/C unit in our condo unit. Also they responded quickly to make an adjustment for a minor problem, which was then resolved.

  ---

  Response from the owner

  Thank you for the kind review and for choosing ESA, we appreciate it so much!

• J

  John Hartge

  5.0

  ESA installed 2 heat pump systems with extensive ductwork (21 supply and return vents) and 1 ductless system with two mini-splits in our 165 year-old family farm house. Their large installation crew completed the work in 4+ days. Previously, two other local, well-known HVAC companies had come to our house to give us a proposal. The first said that this would be the most challenging system they’d ever designed; after 4 weeks, they were still working on the proposal. At that point, I called the next company and when they walked through our house, they told us upfront that the job was too big for them. Fortunately, they recommended ESA. As Bob Galla (ESA) walked through our house, he clearly understood the challenges with designing and installing ductwork and HVAC into this old house. He drew on his knowledge as an energy auditor, expertise on the Carrier and Aprilaire systems, and many years experience in designing systems for old farm houses. ESA sent me a proposal within just a few days and the price was right on target with my budget. Ryan was the overall supervisor. He and Rick led the work that was done throughout the house. They and everyone on the crew were great to work with. All of the work was carefully done and thorough, even at the smallest details. Ryan and Rick welcomed my involvement and were very responsive to my many questions. We had scheduled the install so my wife and I had two weeks to prepare the basement and attic for the work to be done. It was a lot of heavy and dusty work to clear the space for the systems and ductwork, but absolutely necessary to be done before the installation began. At the end of each work day, the ESA crew of up to a dozen workers cleaned and straightened up the job site. Bob and the crews went above and beyond to fit the HVAC systems and ducts so they took up minimal space in our attic and basement. After the install was completed, the new systems were practically invisible within our living areas - the only evidence of the new HVAC were the vents and two thermostats to control the downstairs zone and the upstairs zone. The work was completed about 3 weeks ago and everything is working beautifully. ESA has followed up several times to check on the systems and our satisfaction. The bottom line is that ESA did fantastic work! In retrospect, I don’t think there anything special about how they designed and installed the systems in our house - it is simply the way that the company conducts their business. I don’t give praise lightly, ESA earned their five stars from me in every category.

  ---

  Response from the owner

  Mr. Hartge- Thank you so much for such a kind review. We greatly enjoyed working in your home, it was such a fun job for us. We are so happy to hear that your systems are working great and look forward to working with you in the future!

More reviews (7)