Environmental Heating and Air Solutions
Washington, Roseville, CA

Environmental Heating and Air Solutions Reviews

4.9 stars based on 713 reviews

Featured Comments:

• Z

  Zaw Tun

  5.0

  Carey Sommer was a Professional, Knowledgeable, and Friendly technician. I got a text notification before his arrival and he came out with the scheduled time frame. He patiently listened and explained throughly our questions and concerns. He did a great job on our Lennox HVAC system maintenance. He clearly explained details on what he did today and the steps that needs to be done on next visit. He gave us tips and recommendations. We’re very pleased with his service and highly recommend Carey from Environmental Heating and Air Solutions.

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  Response from the owner

  Thank you for the feedback on our recent HVAC Service visit. We are blessed to have amazing team members who are all committed to serving our clients to the highest level, as well as being an expert in all the technical aspects of our industry. We appreciate your trust and business! "When You Need Us, We Will Be There!"

• K

  Kevin Kuo

  1.0

  Be careful about this company if Costco assigns them to you for Lennox system installation. My whole family including two young kids suffered almost 2 month serious allergy reactions (cough, running nose and skin rash) during this winter with many pediatric and doctor visits and countless COVID tests, plus, unceasingly quarantines at home from school, turned out it's due to a dirty duck and a broken planum (you can see how obvious it is in the picture). There are many times they can notify us to prevent this tragedy but no one did it. First, the sales who claimed they are clean air solution provider instead of just a device salesman should be able to remind, 2nd, when the furnace and AC were installed, the installers should have noticed, 3rd, the inspector they assigned should notice. When I informed them the whole story, the manager coldly said that they have both peer and city inspection result on record, even the discounted price (similar to the price I researched online) for duck cleaning they gave me was a mistake, all you can feel is business without any sympathy, I finally still let them clean the duct and repair the planum because I wanted my family healthy asap, however, I want you remind all of you who was assigned to this company, don't be fooled by their pathological lie at the beginning, this business is not really care about you, just the business!

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  Response from the owner

  I am both shocked and sorry for how you feel. We hire the most reputable third party in the state to perform all duct testing and HERS testing required by law in California. In addition we schedule and assist all city inspections upon completion of our work. To pass a pressure test and to have a city code official all sign off and certify the work, this comes as a complete shock to me. I also know our team (I’ve trained and built it), their quality of work (pictures on Google alone, many posted by our clients), show a clear level of craftsmanship that is simply unmatched. And lastly is the heart of every team member who takes the field every darn day through a global pandemic, an utter supply chain disaster, and yet they show up every day to serve our community. I am happy to look into your specific situation, and I intend. Again, I apologize and will search our data base for your file and be in touch soon.

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  Patty Nuss

  5.0

  My husband and I spoke with Gina in the office. She patiently and politely answered all of our questions regarding the services being provided and also regarding available plans that could save us money. Gina was completely knowledgable and even seemed to enjoy being as helpful as she was. Jorge was the technician who came to our home. He was professional and knowledgeable and took good care of our system. We appreciate the care he used in our home.

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  Response from the owner

  Thank you for this great feedback on our team. We are so blessed to have amazing people who truly care about what they do and those they serve. "When You Need Us, We Will Be There!"

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